Dale Carnegie & Associates, Inc.
Overview
Dale Carnegie & Associates, Inc., an NCCRS member since 1988, includes the development of effective communication and improved human relations, motivational selling skills, goal-oriented management, professional development, and improved customer relations. Courses are conducted by Franchisees and Centers of Excellence located throughout the United States and several other countries.
Instructors are selected mainly from the executive and managerial ranks. All instructors must complete a Core Competency Trainer Conference, which is conducted by a Master Trainer certified by the Carnegie University (corporate entity). Upon completion of the Training Conference, Instructor Candidates must also complete a Train the Trainer Conference in a specific course. Newly certified Instructors work with an experienced Instructor for one or two cycles of the course. Carnegie University (corporate entity) annually evaluates all instructors.
Records of Dale Carnegie & Associates, Inc., are on file from 1959 to the present. Local franchises and centers offering Dale Carnegie Courses maintain their own records. Regular contact with Dale Carnegie & Associates, Inc., ensures that facilities and record-keeping systems are adequate.
These courses have been evaluated and recommended for credit by the American Council on Education (ACE). For additional information, please contact Dale Carnegie & Associates, Inc.
Students and admissions representatives please note: NCCRS does not provide transcripts. Transcript requests and inquiries should be directed to the organization offering the courses, examinations or apprenticeship. See the Source of Official Student Records in the sidebar near the top right side of this page.
Source of Official Student Records
![](https://www.nationalccrs.org/sites/ccrs/files/styles/medium/public/dale_carnegie_logo_0.jpg?itok=tSQvpCq-)
Titles of all evaluated learning experiences
Descriptions and credit recommendations for all evaluated learning experiences
Active Learning Experiences - Dale Carnegie & Associates, Inc.
- Formerly The Dale Carnegie Course®, Part 2: Skills for Organizational Success
- Formerly Oral Communication and Interpersonal Skills (The Dale Carnegie Course [DCC-1])
Version 1, 2, 3 and 4: Upon completion of this program, students will be able to develop and communicate a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both professional and social settings. Version 5 and 6: Upon completion of this course, students will be able to develop a personal vision; identify principles for improving human relations; enhance professional communication skills; and explore leadership principles to increase productivity and efficiency in the workplace. Version 7: Upon completion of the course, students will be able to identify principles for improving human relations; enhance professional communication skills; and explore leadership principles to increase productivity and efficiency in the workplace.
Version 1 and 2: 28 hours (8 week format); 24 hours (3-day format).
Version 1: October 2018 - September 2021. Version 2: October 2021 - September 2024.
Version 1 and 2: Upon successful completion of the course, students will be able to: create and demonstrate sales strategies that facilitate the buying process through relationship-oriented techniques; use methods to establish a connection with customers to gain access and establish trust; construct solutions in collaboration with customers while offering insights and establishing value; apply the Dale Carnegie Sales Model to eliminate objections and minimize the need for negotiation; and employ proven techniques to maintain customer relationships and encourage repeat business.
Version 1 and 2: Methods of instruction include: discussion, practical exercises, learner presentations, lecture, and classroom exercises. General course topics include: sales attitude; how to gain access; discovery; communicate value; respond to objections; commit and maintain the relationship; how to expand professional networks; and sales skills mastery.
Version 1 and 2: In the lower division baccalaureate/associate degree category, 2 semester hours in Professional Sales and Sales Management (10/21).
Version 1, 2 and 3: Upon completion of this course, students will be able to plan and organize professional presentations; create and maintain a positive impression; and communicate ideas with clarity and force. Version 4: Upon completion of the course, students will be able to: create and maintain a positive impression; be more natural and relaxed when making presentations, communicate ideas with clarity and certainty, and sell ideas that inspire others to take a specific action; and plan and organize professional presentations.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Speech or Oral Communication (11/99) (8/03) (8/07) (6/11). Version 2 and 3: In the lower division baccalaureate/associate degree category, 1 semester hour in Oral communication (7/15) (10/18). Version 4: In the lower division baccalaureate/associate degree category, 1 semester hour in Communications (10/21).
Version 1: 3 days in-person (27 hours); 8 weeks (31 hours); OR live online (19 hours)
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: define leadership competencies required of new leaders; apply the Leadership Model of Success to create a vision for personal leadership development; create a Leadership Impact Plan to affect change in the organization; evaluate the types of followers on a team and apply an appropriate communication style; analyze employee performance and create guidelines for reasonable, allowable margins of error; evaluate and expand one's self-awareness by applying Johari Window, Achilles Heel, and Feedforward techniques; analyze an employee's current zone of performance and assign new responsibilities to boost performance and engagement; and understand communication triggers and apply appropriate response generators to improve communication.
Version 1: Methods of instruction include: audiovisual materials, discussion, learner presentations, lecture, and classroom exercises. General course topics include: characteristics of leadership effectiveness; leading with integrity; leading others to accomplish results; enhancing leadership competence; engaging followers; communicating with authority; guiding performance; increasing self-awareness; inspiring confidence in leadership; and developing self and others.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in Fundamentals of Effective Leadership (10/21).
Version 1: 26 hours
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to evaluate the current conditions in the organization and create an environment of psychological safety; recognize hidden biases to people of different genders, ages, cultures and apply conscious strategies to minimize their impact; create a team project to bring greater diversity and/or inclusion to the participant's organization; identify micro-aggressions and evaluate effective alternative behaviors; recognize the diversity in communication styles and adjust personal communication styles accordingly; apply "feedforward" to improve self-awareness; understand individuals' differing reactions to change; find common ground from which to establish healthy and effective relationships; and analyze the perspective behind controversial comments and navigate emotionally difficult conversations.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: cultural awareness; recognizing biases; building a higher self-confidence and honesty in self-examination; willingness to accept negative feedback; utilizing skills to communicate with empathy; effectively managing conflict; and building trust and psychological safety.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in diversity, equity, and inclusion (DEI) (10/21).
Version 1: Upon successful completion of this course, students will be able to: develop a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both personal, academic, and career settings. Version 2 and 3: Upon completion of the course, students will be able to: identify techniques to improve self-confidence; strengthen people and human relations skills; enhance communication skills; incorporate basic leadership skills into a variety of settings; and apply tools to reduce stress and improve attitude. Version 4: Upon completion of the course, students will be able to: identify techniques to improve self-confidence; strengthen people and human relations skills; incorporate basic leadership skills into a variety of settings; apply tools to reduce stress and improve attitude; and enhance communication skills.
Version 1: 3 days in-person (27 hours); 8 weeks (31 hours); OR live online (27 hours).
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: apply the Leadership Model of Success to create a purpose and a vision statement for personal leadership development; create strategic goals that support the vision and values of the organization; evaluate ideas using the Green-Light and Red-Light Thinking mechanism; understand the common ground, needs, and values of employees by applying the "innerview" process; utilize a framework for handling performance deviations; follow the delegation process to assign projects that foster employee development; apply the innovation process to problem-solving and exploring opportunities; and create a coaching environment that engages the team member, allows for evaluation of their responses, and empowers the team member to take independent action.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: building effective teams; innovation; accomplishing results through others; leadership agility; delegation process; the people side of change; acceptance finding.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in leadership (10/21).
Version 1: 24 hours (8 sessions)
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to: apply the principles of interpersonal communication; apply motivation and leadership techniques; apply listening and speaking skills; apply human relations skills to enhance relationships; develop a personal vision and greater self-confidence; and manage stress in order to function effectively in both professional and social settings.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: building a foundation for success; recalling and using names; building on memory skills and enhancing relationships; increasing self-confidence; putting stress in perspective; enhancing relationships and motivating others; energizing communication; making ideas clear; disagreeing agreeably; gaining willing cooperation and committing to influence others; managing stress; developing more flexibility; building others through recognition; inspiring others; demonstrating leadership; celebrating achievements and renewing vision.
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in Interpersonal Communication (10/21).
Version 1: 14 hours
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: create and maintain a positive impression; be more natural and relaxed when making presentations, communicate ideas with clarity and certainty, and sell ideas that inspire others to take a specific action; and plan and organize professional presentations.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: creating a positive first impression; increasing credibility; presenting complex information clearly; communicating with greater impact; motivating others to action; responding to pressure situations; and inspiring people to embrace change.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Communications (10/21).
Version 1: 15 hours
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to: describe the significant differences between meeting online and in person; apply modality-specific communication practices to improve communication effectiveness; create an online presence that commands both attention and respect; follow a framework for pre-meeting research to help ensure successful meeting outcomes; evaluate potential customers using qualifying questions; create the most effective environment for virtual meetings; describe how visual and vocal factors play a role in establishing the clarity of messages; apply listening principles and techniques to better understand customers and prospects; and evaluate objections and choose an appropriate response.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: creating stronger relationships virtually; engaging buyers; developing stronger questioning skills; delivering virtual presentations; closing sales virtually.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Sales (10/21).
Inactive Learning Experiences - Dale Carnegie & Associates, Inc.
- Formerly Principles of Salesmanship (The Dale Carnegie Sales Advantage Program [DCSC-1])
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in the Principles and Practice of Selling (4/83) (5/88) (5/94). Version 2: In the lower division baccalaureate/associate degree category, 3 semester hours in Salesmanship or Marketing (7/99). Version 3: In the lower division baccalaureate/associate degree category, 2 semester hours in Sales (6/00) (8/03) (8/07) (6/11). Version 4 and 5: In the lower division baccalaureate/associate degree category, 2 semester hours in sales (7/15) (10/18). NOTE: Students may not receive credit for this course and How to Sell Like a Pro DLCR-0012.
Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.
12 hours (2 weeks).
June 2015 - May 2018.
Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.
This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.
In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).
Version 1 and 2: 24 hours (3 days).
24 hours: Offered over 3 days or 8 weeks.
November 2012 - August 2015.
Upon completion of this course, the student will be able to apply attitude improvement steps to drive sales results; recognize different characteristics of buyers and factors that affect purchasing decisions; create a social media presence to establish rapport and build relationships; identify the best opportunities to network; construct power questions to discover information about the prospect's needs; deliver a presentation using the DEFEATS model; and identify common objections in order to respond to them.
The methods of instruction include audio visual materials, practical exercises, learner presentations, lecture, discussion, and classroom exercises. The general topics include sales success attitude, prepare to walk in the prospect's shoes, attract them like a magnet, connect through networking and Internetworking, engage them so they want to buy, presentation rules, remove risks from the buying equation, appeal to motives and gain commitment, deliver after the sale, stay in touch, follow through and serve, and S.O.A.R. to success. The methods of evaluation are complete attendance requirements by participating in at least 7 of 8 sessions (8 week version) or 20 of 24 hours (3 day version) and demonstrate visible improvement in program related skills as indicated in oral reports.
In the lower division baccalaureate/associate degree category, 2 semester hours in sales (9/12).
- Formerly Leading Accountable Engagement (DLO-0730)