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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Dale Carnegie & Associates, Inc. | Evaluated Learning Experience

How to Communicate with Diplomacy and Tact


12 hours (2 weeks).

Various locations worldwide.

June 2015 - May 2018.

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.


This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.

Credit recommendation: 

In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).