Inactive Learning Experiences - Dale Carnegie & Associates, Inc.
Inactive Dale Carnegie Courses http://www.nationalccrs.org/organizations/dale-carnegie-associates-inc#
Descriptions and credit recommendations for all evaluated learning experiences
- Formerly Principles of Salesmanship (The Dale Carnegie Sales Advantage Program [DCSC-1])
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in the Principles and Practice of Selling (4/83) (5/88) (5/94). Version 2: In the lower division baccalaureate/associate degree category, 3 semester hours in Salesmanship or Marketing (7/99). Version 3: In the lower division baccalaureate/associate degree category, 2 semester hours in Sales (6/00) (8/03) (8/07) (6/11). Version 4 and 5: In the lower division baccalaureate/associate degree category, 2 semester hours in sales (7/15) (10/18). NOTE: Students may not receive credit for this course and How to Sell Like a Pro DLCR-0012.
Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.
12 hours (2 weeks).
June 2015 - May 2018.
Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.
This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.
In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).
Version 1 and 2: 24 hours (3 days).