Dale Carnegie & Associates, Inc.
Overview
Dale Carnegie & Associates, Inc., an NCCRS member since 1988, includes the development of effective communication and improved human relations, motivational selling skills, goal-oriented management, professional development, and improved customer relations. Courses are conducted by Franchisees and Centers of Excellence located throughout the United States and several other countries.
Instructors are selected mainly from the executive and managerial ranks. All instructors must complete a Core Competency Trainer Conference, which is conducted by a Master Trainer certified by the Carnegie University (corporate entity). Upon completion of the Training Conference, Instructor Candidates must also complete a Train the Trainer Conference in a specific course. Newly certified Instructors work with an experienced Instructor for one or two cycles of the course. Carnegie University (corporate entity) annually evaluates all instructors.
Records of Dale Carnegie & Associates, Inc., are on file from 1959 to the present. Local franchisees and centers offering Dale Carnegie Courses maintain their own records. Regular contact with Dale Carnegie & Associates, Inc., ensures that facilities and record-keeping systems are adequate.
These courses have been evaluated and recommended for credit by the American Council on Education (ACE). For additional information, please contact Dale Carnegie & Associates, Inc.
Students and admissions representatives please note: NCCRS does not provide transcripts. Transcript requests and inquiries should be directed to the organization offering the courses, examinations or apprenticeship. See the Source of Official Student Records in the sidebar near the top right side of this page.
Source of Official Student Records

Titles of all evaluated learning experiences
Descriptions and credit recommendations for all evaluated learning experiences
Active Learning Experiences - Dale Carnegie & Associates, Inc.
- Formerly The Dale Carnegie Course®, Part 2: Skills for Organizational Success
- Formerly Oral Communication and Interpersonal Skills (The Dale Carnegie Course [DCC-1])
Version 1, 2, 3 and 4: Upon completion of this program, students will be able to develop and communicate a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both professional and social settings. Version 5 and 6: Upon completion of this course, students will be able to develop a personal vision; identify principles for improving human relations; enhance professional communication skills; and explore leadership principles to increase productivity and efficiency in the workplace.
Version 1, 2 and 3: Upon completion of this course, students will be able to plan and organize professional presentations; create and maintain a positive impression; and communicate ideas with clarity and force.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Speech or Oral Communication (11/99) (8/03) (8/07) (6/11). Version 2 and 3: In the lower division baccalaureate/associate degree category, 1 semester hour in Oral communication (7/15) (10/18).
- Formerly Principles of Salesmanship (The Dale Carnegie Sales Advantage Program [DCSC-1])
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in the Principles and Practice of Selling (4/83) (5/88) (5/94). Version 2: In the lower division baccalaureate/associate degree category, 3 semester hours in Salesmanship or Marketing (7/99). Version 3: In the lower division baccalaureate/associate degree category, 2 semester hours in Sales (6/00) (8/03) (8/07) (6/11). Version 4 and 5: In the lower division baccalaureate/associate degree category, 2 semester hours in sales (7/15) (10/18). NOTE: Students may not receive credit for this course and How to Sell Like a Pro DLCR-0012.
Version 1: Upon successful completion of this course, students will be able to: develop a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both personal, academic, and career settings. Version 2 and 3: Upon completion of the course, students will be able to: identify techniques to improve self-confidence; strengthen people and human relations skills; enhance communication skills; incorporate basic leadership skills into a variety of settings; and apply tools to reduce stress and improve attitude.
Inactive Learning Experiences - Dale Carnegie & Associates, Inc.
Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.
Various locations worldwide.
12 hours (2 weeks).
June 2015 - May 2018.
Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.
This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.
In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).
Version 1 and 2: 24 hours (3 days).
Various locations worldwide.
24 hours: Offered over 3 days or 8 weeks.
November 2012 - August 2015.
Upon completion of this course, the student will be able to apply attitude improvement steps to drive sales results; recognize different characteristics of buyers and factors that affect purchasing decisions; create a social media presence to establish rapport and build relationships; identify the best opportunities to network; construct power questions to discover information about the prospect's needs; deliver a presentation using the DEFEATS model; and identify common objections in order to respond to them.
The methods of instruction include audio visual materials, practical exercises, learner presentations, lecture, discussion, and classroom exercises. The general topics include sales success attitude, prepare to walk in the prospect's shoes, attract them like a magnet, connect through networking and Internetworking, engage them so they want to buy, presentation rules, remove risks from the buying equation, appeal to motives and gain commitment, deliver after the sale, stay in touch, follow through and serve, and S.O.A.R. to success. The methods of evaluation are complete attendance requirements by participating in at least 7 of 8 sessions (8 week version) or 20 of 24 hours (3 day version) and demonstrate visible improvement in program related skills as indicated in oral reports.
In the lower division baccalaureate/associate degree category, 2 semester hours in sales (9/12).
- Formerly Leading Accountable Engagement (DLO-0730)