Inactive Learning Experiences - Dale Carnegie & Associates, Inc.

Organization

Dale Carnegie & Associates, Inc.

Credit Course Categories:

Inactive Dale Carnegie Courses http://www.nationalccrs.org/organizations/dale-carnegie-associates-inc#

Descriptions and credit recommendations for all evaluated learning experiences

Dale Carnegie (Training Corporate) (TC-1)

Length:

28 hours (8 weeks).

Dates:

January 2000 - August 2010.

Objectives:

Upon successful completion of this course, the student will be able to develop a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both corporate and personal settings.

Instruction:

Major topics covered in the course are: personal development (enhancing self-confidence, setting and achieving goals, and managing stress); interpersonal communication (conversation skills, listening, giving directions, providing and receiving feedback, and managing conflict); public speaking (topic selection, content development and organization, and verbal and non-verbal elements of delivery); and leadership. Methods of instruction include lecture, discussion, classroom exercises, learner presentations/reports, outside reading and assignments, instructor and student evaluation of progress, observation and self-assessment, reporting, application projects, goal-setting, breakthrough plans, and mid-point and final evaluations.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 2 semester hours in Communications (6/00) (8/03) (8/07). NOTE: Credit is not recommended if the student has already received credit for Oral Communications and Interpersonal Skills-The Dale Carnegie Course (DCC-001).

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Dale Carnegie-High Performance Teams (DCHPT-1)

Length:

21 hours (6 weeks).

Dates:

January 1998 - August 2007.

Objectives:

Upon successful completion of this course, the student will be able to demonstrate skills, processes, and technology to facilitate the team process; assist teams in establishing a common purpose; and communicate effectively while making decisions and resolving conflicts.

Instruction:

Major topics covered in the course are: commitment, communication as a team, collaboration within and between teams, collaboration in decision-making and resolving conflict, and coordination. Methods of instruction include audio/visual materials, discussions, classroom exercises, case studies, debriefing, team exercises, application activities, reporting, contests, simulations, presentations, self-assessments, progress reports, instructor observation, feedback and coaching, and final evaluations.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 1 semester hour in Leadership, Human Relations, or Team Building (11/99) (8/03).

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Dale Carnegie-Leadership Advantage (DCLA-1)

Length:

16 hours (4 weeks).

Dates:

January 1998 - February 2004.

Objectives:

Upon successful completion of this course, the student will be able to define and clarify the meaning, responsibilities, and necessary skills of leadership; understand the importance of developing the leadership skills of others; build a team that is capable of providing effective leadership to the organization; and develop a plan to continually improve your leadership skills and enhance your personal impact as an effective speaker.

Instruction:

Major topics covered in the course are: leadership perspectives, personal development, mentoring, and team building. Methods of instruction include facilitation, discussion, classroom exercises, group activities, presentations, case studies, teamwork, audio/visual material, application and reporting, illustrations and examples, progress reports, application projects, class participation, breakthrough plans, self-assessments, final reports, and final evaluations.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 1 semester hour in Leadership, Organizational Behavior, or Human Relations (11/99).

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Dale Carnegie® World Class Customer Service (DCWCCS-1)

Length:

21 hours (6 weeks).

Dates:

January 1998 - August 2007.

Objectives:

Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.

Instruction:

Major topics covered in the course are where customer service begins, understanding world class customer service, providing sales-related service, resolving customer conflicts, servicing internal customers, and achieving world class customer service. Methods of instruction include audio/visual materials, discussions, classroom exercises, case studies, debriefing, team exercises, application activities, reporting, contests, simulations, presentations, self-assessments, breakthrough plans, instructor observation, feedback and coaching, and final evaluations.

Credit recommendation:

In the associate/certificate degree category OR in the lower division baccalaureate/associate degree category, 1 semester hour in Business Administration, Customer Relations, or Sales (11/99) (8/03).

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How to Communicate with Diplomacy and Tact

Length:

12 hours (2 weeks).

Dates:

June 2015 - May 2018.

Objectives:

Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.

Instruction:

This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).

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How to Sell Like a Pro (0012)

Formerly Dale Carnegie Sales Seminar

Formerly:

Length:

Version 1 and 2: 24 hours (3 days).

Dates:

Version 1: March 2004 - August 2010. Version 2: July 2015 - June 2018.

Objectives:

Version 1: To develop an understanding of the generic principles and techniques of sales with emphasis on human relations in the selling process. Upon successful completion of this training, the student will be able to plan sales presentations; communicate effectively with prospective buyers; and stimulate interest of prospective buyers. Version 2: Upon completion of the course, students will be able to: identify common standards and procedures specific to generating sales; understand how to build rapport and generate product interest; and identify ways to address customer problems and create selling opportunities.

Instruction:

Version 1: Major topics include: organizing and preparing a sales presentation, qualifying prospects, managing time effectively, developing accounts, closing the sale, and prospecting for new clients. Methods of instruction include: lecture, discussion, classroom exercises that emphasizes participation, oral reports that provide instructor/student interaction, evaluation of progress, self-assessment, breakthrough plans, goal-setting, sales presentations, observation, mid-point feedback, and final assessment. Version 2: The methods of instruction include: practical exercises, learner presentations, lecture, discussion, and classroom exercise. The general course topics include building rapport; generate interest; provide solutions; resolve objections; appeal to motives and gain commitment; uncover opportunities; planning; and sales process.

Credit recommendation:

Version 1: In the upper division baccalaureate degree category, 2 semester hours in Sales or Marketing (5/04) (8/07). NOTE: Credit should not be awarded if students have already received credit for the course, Dale Carnegie Sales Advantage. Version 2: In the lower division baccalaureate/associate degree category, 2 semester hours in sales (7/15). NOTE: Students may not receive credit for this course and Dale Carnegie: Sales Advantage DLCR-0003.

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How to Win Friends and Influence Business People (DLO-0100)

Length:

Version 1 and 2: 12 hours.

Dates:

Version 1: November 2012 - May 2015. Version 2: June 2015 - May 2018.

Objectives:

Version 1: Upon successful completion of the course, students will be able to: use memory pegging for remembering thoughts and ideas; influence action in others; present clear ideas; apply effective questioning and listening skills to improve communication; use a diplomatic approach to deal with difficult attitudes and behaviors; and understand principles for building trust, credibility, and respect. Version 2: Upon successful completion of the course, students will be able to: build greater self-confidence; strengthen people skills; enhance communication skills; develop leadership skills; and reduce stress and improve attitude.

Instruction:

Version 1: This course is delivered via a distance learning format. Methods of instruction include: audio visual materials, practical exercises, learner presentations, lecture, discussion, classroom exercises, and computer-based training. The general topics include: building a foundation for success, building memory skills, enhancing relationships, managing stress, motivating others, disagreeing agreeably, influencing others with recognition, and demonstrating leadership. The methods of evaluation are attendance requirements by participating in at least three of four sessions and demonstrate visible improvement in the program related skills as indicated by projects and reports. Version 2: This course is delivered via a distance learning format. Methods of instruction include: audio visual materials, practical exercises, lecture, discussion, classroom exercise, and computer-based training. The general course topics include human relations; leadership; stress management; and communication skills.

Credit recommendation:

Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Communications, Interpersonal Communications, or Human Relations (9/12). Version 2: In the lower division baccalaureate/associate degree category, 1 semester hour in Organizational Behavior or Organizational Effectiveness (6/15).

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New Start (NS-1)

Length:

20 hours (8 weeks).

Dates:

June 1999 - June 2005.

Objectives:

Instruction:

Major topics covered in the course are: personal development (enhancing self-confidence, setting and achieving goals, and managing stress); interpersonal communication (conversation skills, listening, providing and receiving feedback, and managing conflict); public speaking (topic selection, content development and organization, and verbal and non-verbal elements of delivery); and leadership. Methods of instruction include lecture, discussion, classroom exercises, learner presentations/ reports, outside readings and assignments, instructor and student evaluation of progress, observation and self-assessment, reports, projects, goal-setting, breakthrough plans, and mid-point and final evaluations.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 1 semester hour in Communication, Speech, or Interpersonal Skills (6/00). NOTE: Credit is not recommended if the student has already received credit for Oral Communication and Interpersonal Skills (The Dale Carnegie Course [DCC-1]). NOTE: This course is similar to that of Dale Carnegie (Training Corporate) (TC-1) and Generation.Next (GN-1), although the target audience for each course differs.

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Sales Success (DLCR-0021)

Length:

24 hours: Offered over 3 days or 8 weeks.

Dates:

November 2012 - August 2015.

Objectives:

Upon completion of this course, the student will be able to apply attitude improvement steps to drive sales results; recognize different characteristics of buyers and factors that affect purchasing decisions; create a social media presence to establish rapport and build relationships; identify the best opportunities to network; construct power questions to discover information about the prospect's needs; deliver a presentation using the DEFEATS model; and identify common objections in order to respond to them.

Instruction:

The methods of instruction include audio visual materials, practical exercises, learner presentations, lecture, discussion, and classroom exercises. The general topics include sales success attitude, prepare to walk in the prospect's shoes, attract them like a magnet, connect through networking and Internetworking, engage them so they want to buy, presentation rules, remove risks from the buying equation, appeal to motives and gain commitment, deliver after the sale, stay in touch, follow through and serve, and S.O.A.R. to success. The methods of evaluation are complete attendance requirements by participating in at least 7 of 8 sessions (8 week version) or 20 of 24 hours (3 day version) and demonstrate visible improvement in program related skills as indicated in oral reports.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 2 semester hours in sales (9/12).

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Winning Leadership: Engage, Align, and Get Results (DLO-0730)

Formerly Leading Accountable Engagement (DLO-0730)

Length:

12 hours (4 weeks).

Dates:

November 2012 - May 2018.

Objectives:

The course objective is to provide students with an understanding of the basic principles and skills of management and leadership. Upon completion of the course, students will be able to create a leadership vision and a plan to move forward; implement a plan using the planning process model; identify Key Results Areas (KRA) to define performance goals; apply prescribed decision making techniques; develop measureable goals; determine roles and delegate tasks; apply effective questioning and listening skills to improve communication; and appreciate the importance of life/work balance.

Instruction:

This course is delivered via distance learning format. Methods of instruction include: audio visual materials, practical exercises, learner presentations, lecture, discussion, classroom exercises, and computer-based training. The general topics include: developing personal leadership, achieving organizational results, planning and motivation, implementing the delegation process and handling mistakes, and the coaching process. Evaluation methods include complete attendance requirements by participating in at least three of four sessions and demonstrate visible improvement in the program related skills as indicated by projects and reports.

Credit recommendation:

In the lower division baccalaureate/associate degree category, 1 semester hour in Management or Communication or Leadership (9/12).

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