Inactive Learning Experiences - Dale Carnegie & Associates, Inc.
Inactive Dale Carnegie Courses http://www.nationalccrs.org/organizations/dale-carnegie-associates-inc#
Descriptions and credit recommendations for all evaluated learning experiences
Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.
Various locations worldwide.
12 hours (2 weeks).
June 2015 - May 2018.
Upon completion of this course, students will be able to: identify how our attitude and image come across to others; increase trust, credibility, and respect through words and actions; speak confidently, diplomatically, and tactfully in difficult situations; build rapport and strengthen relationships; and use emotional controls to sustain success.
This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.
In the lower division baccalaureate/associate degree category, 1 semester hour in Communication Studies (6/15).
Version 1 and 2: 24 hours (3 days).
Various locations worldwide.
24 hours: Offered over 3 days or 8 weeks.
November 2012 - August 2015.
Upon completion of this course, the student will be able to apply attitude improvement steps to drive sales results; recognize different characteristics of buyers and factors that affect purchasing decisions; create a social media presence to establish rapport and build relationships; identify the best opportunities to network; construct power questions to discover information about the prospect's needs; deliver a presentation using the DEFEATS model; and identify common objections in order to respond to them.
The methods of instruction include audio visual materials, practical exercises, learner presentations, lecture, discussion, and classroom exercises. The general topics include sales success attitude, prepare to walk in the prospect's shoes, attract them like a magnet, connect through networking and Internetworking, engage them so they want to buy, presentation rules, remove risks from the buying equation, appeal to motives and gain commitment, deliver after the sale, stay in touch, follow through and serve, and S.O.A.R. to success. The methods of evaluation are complete attendance requirements by participating in at least 7 of 8 sessions (8 week version) or 20 of 24 hours (3 day version) and demonstrate visible improvement in program related skills as indicated in oral reports.
In the lower division baccalaureate/associate degree category, 2 semester hours in sales (9/12).
- Formerly Leading Accountable Engagement (DLO-0730)