Major topics covered in the course are: commitment, communication as a team, collaboration within and between teams, collaboration in decision-making and resolving conflict, and coordination. Methods of instruction include audio/visual materials, discussions, classroom exercises, case studies, debriefing, team exercises, application activities, reporting, contests, simulations, presentations, self-assessments, progress reports, instructor observation, feedback and coaching, and final evaluations.

Version 1: Major topics are: organizing and preparing a sales presentation, qualifying prospects, managing time effectively, developing accounts, closing the sale, and prospecting for new clients. Methods of instruction include: lecture, discussion, classroom exercises that emphasize participation, written and oral reports that provide instructor/student interaction, evaluation of progress.. Version 2: Major topics are organizing and preparing a sales presentation, qualifying prospects, managing time effectively, developing accounts, closing the sale, and prospecting for new clients. Methods of instruction include lecture; discussion; classroom exercises that emphasize participation, such as contests and role playing; written and oral reports that provide instructor/student interaction; observations, sales presentations, mid-point feedback and final course assessments, and evaluation of progress. Version 3:  Methods of instruction include: lecture; discussions; classroom exercises that emphasize participation,  written and oral reports that provide instructor/student interaction, "in the moment" coching,teachable moments, sales presentations, real world application with accountability reoprts, and final course assessments, and evaluation of progress. The general course topics include organizing and pareparing a sales presentation, qualifying prospects, managing time effectively, devaloping accounts, closing the sald and prospecting for new clients. Version 4 and 5: The methods of instruction include: practical exercises, learner presentations, lecture, discussion, and classroom exercise. The general course topics include building rapport; generate interest; provide solutions; resolve objections; appeal to motives and gain commitment; uncover opportunities; planning; and sales process.

This course is delivered via a distance learning format. The methods of instruction include: audio visual materials, discussion, classroom exercises, lecture, and computer-based training. The general course topics include attitude; communication; speaking skills; human relations; diversity; and negotiation.

Version 1: This course is delivered via a distance learning format. Methods of instruction include: audio visual materials, practical exercises, learner presentations, lecture, discussion, classroom exercises, and computer-based training. The general topics include: building a foundation for success, building memory skills, enhancing relationships, managing stress, motivating others, disagreeing agreeably, influencing others with recognition, and demonstrating leadership. The methods of evaluation are attendance requirements by participating in at least three of four sessions and demonstrate visible improvement in the program related skills as indicated by projects and reports. Version 2: This course is delivered via a distance learning format. Methods of instruction include: audio visual materials, practical exercises, lecture, discussion, classroom exercise, and computer-based training. The general course topics include human relations; leadership; stress management; and communication skills.