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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Dale Carnegie & Associates, Inc. | Evaluated Learning Experience

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Dale Carnegie® World Class Customer Service (DCWCCS-1)

Course Category: 
Inactive Learning Experiences - Dale Carnegie & Associates, Inc.
Length: 

21 hours (6 weeks).

Location: 
Various locations worldwide.
Dates: 
January 1998 - August 2007.
Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.

Instruction: 
Major topics covered in the course are where customer service begins, understanding world class customer service, providing sales-related service, resolving customer conflicts, servicing internal customers, and achieving world class customer service. Methods of instruction include audio/visual materials, discussions, classroom exercises, case studies, debriefing, team exercises, application activities, reporting, contests, simulations, presentations, self-assessments, breakthrough plans, instructor observation, feedback and coaching, and final evaluations.
Credit recommendation: 

In the associate/certificate degree category OR in the lower division baccalaureate/associate degree category, 1 semester hour in Business Administration, Customer Relations, or Sales (11/99) (8/03).

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