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National College Credit Recommendation Service
Dale Carnegie & Associates, Inc. | Evaluated Learning Experience
Dale Carnegie® World Class Customer Service (DCWCCS-1)
Various locations worldwide.
January 1998 - August 2007.
Instructional delivery format:
Traditional classroom model
Upon successful completion of this course, the student will be able to understand what excellent (world class) customer service means; provide request-related service; resolve customer conflicts; and service internal and external customers.
Major topics covered in the course are where customer service begins, understanding world class customer service, providing sales-related service, resolving customer conflicts, servicing internal customers, and achieving world class customer service. Methods of instruction include audio/visual materials, discussions, classroom exercises, case studies, debriefing, team exercises, application activities, reporting, contests, simulations, presentations, self-assessments, breakthrough plans, instructor observation, feedback and coaching, and final evaluations.
In the associate/certificate degree category OR in the lower division baccalaureate/associate degree category, 1 semester hour in Business Administration, Customer Relations, or Sales (11/99) (8/03).