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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Dale Carnegie & Associates, Inc. | Evaluated Learning Experience

Diversity and Inclusion: Cultural Awareness and Competency


Version 1: 26 hours 

Various locations worldwide.

Version 1: October 2021 - September 2024. 

Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

 Version 1: Upon completion of the course, students will be able to evaluate the current conditions in the organization and create an environment of psychological safety; recognize hidden biases to people of different genders, ages, cultures and apply conscious strategies to minimize their impact; create a team project to bring greater diversity and/or inclusion to the participant's organization; identify micro-aggressions and evaluate effective alternative behaviors; recognize the diversity in communication styles and adjust personal communication styles accordingly; apply "feedforward" to improve self-awareness; understand individuals' differing reactions to change; find common ground from which to establish healthy and effective relationships; and analyze the perspective behind controversial comments and navigate emotionally difficult conversations.


Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: cultural awareness; recognizing biases; building a higher self-confidence and honesty in self-examination; willingness to accept negative feedback; utilizing skills to communicate with empathy; effectively managing conflict; and  building trust and psychological safety. 

Credit recommendation: 

Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in diversity, equity, and inclusion (DEI) (10/21).