Dale Carnegie & Associates, Inc. | Evaluated Learning Experience
Virtual Selling: How to Build Relationships Online
Version 1: 15 hours
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to: describe the significant differences between meeting online and in person; apply modality-specific communication practices to improve communication effectiveness; create an online presence that commands both attention and respect; follow a framework for pre-meeting research to help ensure successful meeting outcomes; evaluate potential customers using qualifying questions; create the most effective environment for virtual meetings; describe how visual and vocal factors play a role in establishing the clarity of messages; apply listening principles and techniques to better understand customers and prospects; and evaluate objections and choose an appropriate response.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: creating stronger relationships virtually; engaging buyers; developing stronger questioning skills; delivering virtual presentations; closing sales virtually.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Sales (10/21).