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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Dale Carnegie & Associates, Inc. | Evaluated Learning Experience

Virtual Selling: How to Build Relationships Online


Version 1: 15 hours

Various locations worldwide.

Version 1: October 2021 - September 2024.

Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

Version 1: Upon completion of the course, students will be able to: describe the significant differences between meeting online and in person; apply modality-specific communication practices to improve communication effectiveness; create an online presence that commands both attention and respect; follow a framework for pre-meeting research to help ensure successful meeting outcomes; evaluate potential customers using qualifying questions; create the most effective environment for virtual meetings; describe how visual and vocal factors play a role in establishing the clarity of messages; apply listening principles and techniques to better understand customers and prospects; and evaluate objections and choose an appropriate response.


Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: creating stronger relationships virtually; engaging buyers; developing stronger questioning skills; delivering virtual presentations; closing sales virtually.

Credit recommendation: 

Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Sales (10/21).