Version 1: Upon completion of the course, students will be able to: describe the significant differences between meeting online and in person; apply modality-specific communication practices to improve communication effectiveness; create an online presence that commands both attention and respect; follow a framework for pre-meeting research to help ensure successful meeting outcomes; evaluate potential customers using qualifying questions; create the most effective environment for virtual meetings; describe how visual and vocal factors play a role in establishing the clarity of messages; apply listening principles and techniques to better understand customers and prospects; and evaluate objections and choose an appropriate response.