Miscellaneous - Study.com
Organization
Descriptions and credit recommendations for all evaluated learning experiences
Version 1 and 2: 40 hours (16 weeks).
Version 1: February 2012 - September 2022. Version 2: October 2022 - Present.
Version 1 and 2: Upon successful completion of the course, students will be able to: summarize aspects of the background of the hospitality industry, including history, growth, statistics, sectors, and corporate philosophies; compare and contrast leading versus managing in the hospitality industry; discuss key management functions including project management, revenue management, accounting, risk management, strategic management, human resources management, and waste management; describe the basic skills needed in the hospitality industry, such as communication and decision making; understand planning and organizing as they relate to the hospitality industry, including aspects such as business strategies, operational plans and structure, teams, and organizational change; explore types of control issues in the hospitality industry, including internal controls, financial controls, budget controls, and inventory control; identify hotel classifications and development including various hotel types and operations; recommend how to run a successful restaurant; and evaluate the economic impact of tourism, ecotourism, recreation, leisure, and wellness.
Version 1 and 2: The course is self-paced. Instruction is delivered through online video and text lessons. Students are assessed through quizzes and a proctored final exam. Topics include: hospitality industry overview; leadership and management in the hospitality industry; key management functions in the hospitality industry; communication and decision-making in the hospitality industry; improving service in the hospitality industry; planning and organizing in the hospitality industry; control systems and issues in the hospitality industry; hotel classifications and operations; food, beverage and alcohol operations; restaurant organization and operations overview; tourism and recreation; gaming industry overview; and meetings, conventions, expositions and special events.
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in Hospitality Management, Hotel and Restaurant Management, or Tourism Management (2/17). Version 2: In the associate /certificate degree category OR in the lower division baccalaureate/associate degree category, 3 semester hours in Hospitality Management, Hotel and Restaurant Management, or Tourism Management (10/22 revalidation).
Varies; self-paced.
August 2017 - Present.
Upon successful completion of the course, students will be able to: define tourism management, identify why people travel and an historical overview of the tourism industry; apply tourism planning strategies used by UNTWO(World Tourism Organization); and other tourism planners and identify sustainability practices in tourism planning; differentiate between the hotels, cruise ships and casinos in terms of classifications and ratings, departments and divisions and modes of transportation used in tourism; understand the role of intermediaries in tourism; analyze social, cultural and economic issues that affect tourism; create tourism marketing strategies; and identify emerging tourism trends.
The course is self-paced, and instruction is delivered through online video and text lessons. Students are assessed through quizzes and a proctored final exam. Topics include: overview of the tourism industry; consumer behavior of travelers; world tourism organizations; tourism policy and planning; tourism economics; lodging classifications; lodging operations; food and beverage operations; transportation in tourism management; recreation organizations in tourism management; intermediaries in tourism management; global issues affecting tourism; tourism marketing; tourism and hospitality trends; and tourism and travel careers.
In the lower division baccalaureate/associate degree category, 3 semester hours in Introduction to Tourism (8/17) (10/22 revalidation).
Varies; self-paced.
August 2016 - Present.
Upon successful completion of the course, students will be able to: understand global hotel market and its benefits and costs to global economies; evaluate strategic management decisions as they relate to hotel profitability; develop a solid organizational structure for communication throughout the hotel; explain hospitality operational issues and use the information to evaluate decisions; summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation; calculate a hotel’s revenue using revenue management techniques; execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety; justify a plan to maintain the safety and security of hotel guests and employees; create a customer service policy for resolving complaints to maintain guest satisfaction; and explain the role of a food and beverage department including its contribution to a hotel’s profitability.
The course is self-paced, and instruction is delivered through online video and text lessons. Students are assessed through quizzes and a proctored final exam. Topics include: hotel and lodging industry overview; global hospitality management; leadership in the hotel industry; hotel and lodging strategic management; hotel operations management; rooms division in hotel operations; hotel finance and accounting; revenue management for hotels, hotel sales and marketing department; HR management for hospitality; hotel safety and security; hotel and lodging customer service; food & beverage operations in hotel and lodging; and factors affecting the hotel and lodging industry.
In the upper division baccalaureate degree category, 3 semester hours in Hospitality Operations (8/17) (10/22 revalidation).
Varies; self-paced.
June 2013 - Present.
Upon successful completion of the course, students will be able to: use imperfect progressive and preterite (past) verb tenses in Spanish; discuss health and safety issues, and identify parts of the body in Spanish; choose the correct relative pronouns in conversation and translate daily activities such as chores and errands from and into Spanish; distinguish between formal and informal commands, and determine the context in which to use both; use the regular and irregular future tenses in Spanish to discuss academic and career plans; differentiate between the indicative and subjunctive tenses in Spanish, and use the subjunctive to express uncertainty, doubt or desire; articulate feelings and sentiment about social life and relationships in Spanish; recall how to make a request, place an order, and negotiate price in Spanish; recognize the cultural patterns of different regions and countries in Central and South America.
The course is self-paced. Instruction is delivered through online video and text lessons. Students are assessed through quizzes and a proctored final exam. Topics include: discussing health and safety in Spanish; discussing daily activities in Spanish; formal and informal Spanish imperatives; describing future school plans in Spanish; giving and asking for advice in Spanish; discussing politics and government in Spanish; discussing work and employment in Spanish; discussing social life and relationships in Spanish; discussing nature and the environment in Spanish; discussing city life in Spanish; visiting a restaurant in Spanish; shopping and negotiating price in Spanish; clothing vocabulary in Spanish; discussing art and culture in Spanish.
In the lower division baccalaureate/associate degree category, 3 semester hours in Spanish or as part of a Foreign Language requirement (6/17) (10/22 revalidation).
30 hours (16 weeks).
December 2013 - Present.
Upon successful completion of the course, students will be able to: understand culture and etiquette in Spanish-speaking countries, particularly as it applies to the workplace; comprehend basic greetings, numbers, and dates in Spanish; recall Spanish grammar rules; express preferences in Spanish; use Spanish vocabulary for professions, office buildings, equipment and technology; write job applications, resumes, CVs, cover letters, and business communications in Spanish; understand basic Spanish in interviews, meetings, and office conversation; and deliver a business presentation in Spanish fluently and using proper vocabulary, grammar and pronunciation.
Major topics include:culture and etiquette in Spanish-speaking countries; introductions and salutations in Spanish; numbers and payment in Spanish; customer service in Spanish; appointments and dates in Spanish; talking about time in Spanish; professions in Spanish; office buildings in Spanish; office tasks and errands in Spanish; expressing preference in Spanish; leisure activities in Spanish; Spanish terms for technology; job applications and interviews in Spanish; business communication in Spanish; work and benefits in Spanish; negotiations and meetings in Spanish; and office roles and positions in Spanish.
In the lower division baccalaureate/associate degree category, 3 semester hours in General Education, Humanities, Liberal Arts and Sciences, or Spanish (12/16).
