Students will be able to: explain hospitality and tourism management (e.g., no-shows, overbooking); apply marketing strategies and techniques within hospitality and tourism contexts; apply customer service techniques in hospitality and tourism contexts; identify elements of geography and climate that affect the hospitality and tourism industry; apply information about world time zones, regional/seasonal climate, etc. in creating/enhancing travel; apply knowledge of human diversity in creating or enhancing travel; demonstrate an understanding of common tourism terminology in creating or enhancing travel; apply knowledge of diverse transportation, lodging, cruise, food options regarding customized travel; Apply reading, writing, and mathematical skills in a hospitality and tourism career environment; apply knowledge of economics in a hospitality and tourism career environment; describe the relationship of roles and responsibilities among hospitality and tourism professionals; analyze impact on hospitality and tourism systems based on influences such as changes in technology, etc.; apply appropriate laws, regulations, industry standards to hospitality and tourism situations; identify ethical issues and demonstrate ethical behavior in hospitality and tourism situations; locate, organize, reference written information to communicate with coworkers and clients; develop and deliver formal and informal presentations using media to engage and inform diverse audiences; apply listening skills; interpret verbal and nonverbal behaviors to communicate with coworkers and clients; interpret and use tables, charts, and figures; use word processing, presentation, and email applications to prepare communications; use spreadsheet and database applications to manage and communicate data and information; use problem solving/critical thinking to locate information about problems and determine causes; use problem solving/critical thinking; determine root causes of problems; evaluate solutions; exhibit leadership qualities to improve the quality of work and the work environment; work effectively in a team environment to improve the quality of work and the work environment; identify and practice appropriate safety and health procedures for hospitality and tourism occupations; demonstrate emergency and first-aid knowledge and procedures for hospitality and tourism occupations; demonstrate employability skills related to a career in hospitality and tourism; and pursue career development skills to advance in hospitality and tourism careers.