Students will be able to define basic computer terminology; demonstrate basic computer operating practices (e.g., start-up, rebooting, saving, using the help function); use the Internet for research and information; display accurate data entry skills; implement formatting techniques and practice; utilize procedures and methods to enhance security (e.g., computer, Identity, and password; merge mailing lists and forms; design newsletters, announcements, and brochures; create, edit, and print the following: graphics and charts, spreadsheets, database information, presentation information,  letters, envelopes, reports, memos, simple tables, and business forms; coordinate meetings, projects, and conferences, including teleconferencing and web meeting; appropriately use email and instant messaging; utiilize effective written and verbal skills (e.g., correspondence, proofreading, grammar, spelling); prioritize tasks and time; display effective listening skills and accurately follow directions; demonstrate ethical awareness; exhibit effective personal and office safety; establish professional networking methods; use problem solving and critical thinking skills; display appropriate interpersonal skills and a willingness to assist others; File using basic filing methods; manage electronic document file; follow procedures to purge or archive files; manage records to ensure physical security and confidentiality; use document control procedures (tracing history and access limitation); utilize professional telephone etiquette and take accurate messages; maintain appointment calendars, including office resource reservations; make travel arrangements and itineraries (e.g., online reservations); use appropriate reference and training materials; prepare meeting agendas and minutes; use and maintain office equipment, including copier, fax, and scanned; assemble and maintain policy and procedure manuals; order and maintain office supply inventory; process incoming and outgoing mail, including shipments; demonstrate foundational financial skills; make change and manage petty cash funds, including receipts and audit trail; know basic accounting terminology; use basic accounting software; post journal and ledger entries; prepare and demonstrate understanding of payroll data; journal accounts receivable and accounts payable; prepare bank deposits and reconcile bank statements; and perform math computations (e.g., interest, percents, discounts, averages, and ratios). Performance Component: Business Writing - Memo Preparation (15%), Document Processing (37%), Preparing a Spreadsheet (20%), Creating a Chart (14%), and Create a Flyer (14%).