Formerly:
Logistics
Length: Variable, depending upon the individual's preparation needs.
Dates: Version 1: November 1991 - December 1997. Version 2: January 1998 - December 2001.
Objectives:
Instruction: Version 1: Three-hour, 125-item examination, covering the planning and control aspects of procurement, production and inventory, and distribution and the interfaces among these activities. Major content areas and related topics covered include: Production and Inventory Control - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Procurement - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Distribution - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Relationships - between production and inventory control and distribution, between production and inventory control and procurement, between procurement and distribution, and among production and inventory control, procurement, and distribution. Version 2: Three-hour, 125-item examination, covering the planning and control aspects of procurement, production and inventory, and distribution and the interfaces among these activities. Major content areas and related topics covered include: Identification of the Delivery Strategy - components of customer satisfaction, recognition of constraints, strategic implications, and desired results; Execution and Assessment - resource planning, internal resources, operations, and post-sales support; Continuous Improvement and Innovation - feedback, recognizing gaps between capabilities for delivering products and services and needs of customers, improvements in processes, support systems and measurements, and post-sales support, and managing dynamics.
Credit recommendation:
Formerly:
Manufacturing Processes
Length: Variable, depending upon the individual's preparation needs.
Dates: Version 1: March 1992 - December 1997. Version 2: January 1998 - December 2001.
Objectives:
Instruction: Version 1: Three-hour, 125-item examination, covering the manufacturing processes in support of and consistent with customer requirements and needs. Major content areas and related topics covered include: Industrial Facilities Management - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Process Design and Development - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Manufacturing (production) - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Relationships - between industrial facilities management and process design and development, between process design and development and manufacturing, between industrial facilities management and manufacturing, and among industrial facilities management, process design and development, and manufacturing. Version 2: Three-hour, 125-item examination, covering the manufacturing processes in support of and consistent with customer requirements and needs. Major content areas and related topics covered include: Comprehension and Translation of Requirements -enterprise strategy and mission, product and service strategy, customer requirements and perception of value, competitive factors, and external considerations; Work Structure - Planning and Implementing a Design Project -organization, resources, and design activity outputs; Performance Assessment of the Design Process -measurement issues, measurement criteria, measurement data, process testing and verification; Continuous Improvement and Innovation -reengineering, concurrent engineering, continuous improvement, communication technologies, customer involvement, design simulation, rapid prototyping, environmentally sensitive engineering, and mass customization.
Credit recommendation:
Length: Variable, depending upon the individual's preparation needs.
Dates: Version 1: March 1992 - December 1997. Version 2: January 1998 - December 2001.
Objectives:
Instruction: Version 1: Three-hour, 125-item examination, covering the various activities of an organization that exist primarily to provide services to the organization. Major content areas and related topics covered include: Total Quality Management - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Human Resources - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Finance and Accounting - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Information Systems - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Relationships - between quality management and human resources, between quality management and accounting and finance, between information systems and human resources, between information systems and accounting and finance, between human resources and accounting and finance, between quality management and information systems, and among accounting and finance, human resources, and information systems. Version 2: Three-hour, 125-item examination, covering the various activities of an organization that exist primarily to provide services to the organization. Major content areas and related topics covered include: Strategic Fundamentals - the value-driven enterprise, the nature of the enterprise, vision and mission, strategic goals and objectives, core competencies, the value-added enterprise, planning, and measurement of success; Management Concepts - organizational design factors, organizational structures, and managerial functions; Business Processes - identifying and creating demand, designing products and processes, delivering products and services; Support Functions - quality, human resources, finance and accounting, and information systems.
Credit recommendation:
Length: Variable, depending upon the individual's preparation needs.
Dates: Version 1: November 1991 - December 1997. Version 2: January 1998 - December 2001.
Objectives:
Instruction: Version 1: Three-hour, 125-item examination, covering product design and development as the function of creating a product that satisfies customers' needs in a manner consistent with the objectives of the enterprise. Major content areas and related topics covered include: Marketing and Sales - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Field Service - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Product Design and Development - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Relationships - between marketing and field service, between marketing and product design and development, between field service and product design and development, and among marketing, field service, and product design and development. Version 2: Three-hour, 125-item examination, covering product design and development as the function of creating a product that satisfies customers' needs in a manner consistent with the objectives of the enterprise. Major content areas and related topics covered include: Business Planning and Customer Demand - environment, competition, customers, and business planning; Marketing - market analysis, setting strategy and the market plan, marketing organization, and executing the market plan; Sales - sales strategy, sales forecasting, sales relationship management, and sales process; Customer Ordering and Service - order entry, order status information, sales order changes, and electronic commerce; Performance Measurement - enterprise level, marketing, and sales.
Credit recommendation:
Length: Variable, depending upon the individual's preparation needs.
Dates: Version 1: March 1993 - December 1998. Version 2: January 1999 - December 2001.
Objectives:
Instruction: Version 1: Three-hour, capstone examination, involving multiple choice items and cases covering the personal and teamwork skills required in choosing among alternatives for effective integrated enterprise management. Major content areas and related topics include: Personal skills - personal characteristics, communication skills, and computer literacy; Teamwork skills - leadership, membership, team as an organization, and accomplishing change; Functions and their Integration within the Enterprise - understanding business processes that require interaction and integration, identification of appropriate interactions that relate to the business processes and activities, understanding of another function's perspective, and recognition of integration mechanisms; Enterprise - vision and mission, strategic goals and critical success factors, strategic decisions, issues that affect strategy, and measurement of success; Enterprise in the Environment - global, domestic, environmental, and stakeholder influences; Enterprise through Time - operation within each phase: start-up, growth, maturity, and decline, and transition between phases. (Prerequisites: Successful completion of Customers and Products, Logistics, Manufacturing Processes, and Support Functions.) Version 2: Three-hour, capstone examination, involving multiple choice items and cases covering the personal and teamwork skills required in choosing among alternatives for effective integrated enterprise management. Major content areas and related topics include: Personal Skills Necessary for the Individual to Succeed in an Integrated Enterprise - personal characteristics, communication skills, and information technology familiarity; Teamwork Skills and Making Change Happen - leadership, operation, team as an organization, accomplishing change, and project management; Functions and Their Integration within the Enterprise - understanding business processes that require interaction and integration, identifying appropriate interactions that relate to the business processes and activities, understanding of another function's perspective, and recognition of integration mechanisms; Enterprise - vision and mission, strategic goals and critical success factors, strategic decisions, issues that affect strategy, and measurement of success; Enterprise in the Environment - global, domestic, environmental, stakeholder influences, and competition; Enterprise Through Time - operation within each phase: start-up, growth, maturity, and decline, transition between phases, and demand and technology changes. (Prerequisites: Successful completion of Delivering Products and Services, Designing Products and Processes, Enterprise Concepts and Fundamentals, and Identifying and Creating Demand.)
Credit recommendation:
