Version 1: Three-hour, 125-item examination, covering the various activities of an organization that exist primarily to provide services to the organization. Major content areas and related topics covered include: Total Quality Management - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Human Resources - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Finance and Accounting - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Information Systems - objectives, strategic issues, functional responsibilities, directions, performance measures, and information; Relationships - between quality management and human resources, between quality management and accounting and finance, between information systems and human resources, between information systems and accounting and finance, between human resources and accounting and finance, between quality management and information systems, and among accounting and finance, human resources, and information systems. Version 2: Three-hour, 125-item examination, covering the various activities of an organization that exist primarily to provide services to the organization. Major content areas and related topics covered include: Strategic Fundamentals - the value-driven enterprise, the nature of the enterprise, vision and mission, strategic goals and objectives, core competencies, the value-added enterprise, planning, and measurement of success; Management Concepts - organizational design factors, organizational structures, and managerial functions; Business Processes - identifying and creating demand, designing products and processes, delivering products and services; Support Functions - quality, human resources, finance and accounting, and information systems.
