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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

LOMA | Evaluated Learning Experience

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The Policy Lifecycle: Insurance Administration (LOMA 302)


Varies; independent study. 

Various; distance learning format.

November 2015 - Present. 

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of this course, students will be able to: describe how life insurers maintain productivity, profitability, and compliance with regulatory and ethical standards in the following areas of insurance administration: underwriting, customer service, and claim administration; describe the new business process and explain how insurers collect information on medical risk factors, personal risk factors, and financial risk factors to assess risk and determine whether a risk is preferred, standard, substandard, or uninsurable; explain how key concepts such as insurable interest, material misrepresentation, suitability, and anti-selection impact the underwriting decision; explain the importance of providing effective customer service and improving the overall customer experience; and identify the strategies, technologies, and service options that insurers use to meet customer needs; identify and explain routine and complex policyowner service transactions, including handling payments, complaints, conversions, terminations, reinstatements, beneficiary changes, policy loans and making product changes; and describe approaches to efficiency in claim administration, the steps claim analysts take in evaluating a typical claim, warning signs of potentially fraudulent claims, and legal issues related to claims.


The Policy Lifecycle: Insurance Administration (LOMA 302) is an online interactive course that traces the lifecycle of a life insurance policy and explores insurance administration functions through real-world examples. Learners closely examine underwriting processes, customer service practices, reinsurance protocols, and claims evaluation procedures to gain an understanding of how insurers carry out a broad range of administrative activities.

Credit recommendation: 

In the lower division baccalaureate/associate degree category, 3 semester hours as an Insurance elective (11/17) (5/23 revalidation).