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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

LOMA | Evaluated Learning Experience

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Operational Excellence in Financial Services (LOMA 335)


Varies-independent study.

Independent study and proficiency examination program administered from the central offices of LOMA.

July 2011 - Present.

Instructional delivery format: 
Proficiency exam
Learner Outcomes: 

Upon successful completion of the course, students will be able to: identify how an insurance company operates in accordance with a mission statement, stakeholder demands, value chain strategies, and in response to a changing environment; describe the management cycle and the importance of control systems in maintaining a strategically aligned insurance company; describe approaches for leading and motivating employees that will create empowered and productive employees and a culture of operational excellence; describe business process, project management, and quality management techniques that will assist employees in monitoring, improving, and innovating operations; explain the decision process and how to use the right data, statistical analysis, and modeling to make decisions in conditions of uncertainty; and describe the innovative thinking process for creating incremental or breakthrough innovation in an environment of disruptive change.


Major topics include: approaches to operational excellence in financial services; aligning performance with corporate initiatives; leadership for performance excellence, motivation and teamwork for organizational success; decision-making and analysis for operations; business research in financial services; decision models and payoff tables; quantitative modeling for financial services; descriptive and inferential statistics for operations; quality and quality management; business process excellence in financial services; managing for excellence in contact centers; external requirements for operations; project management in financial services companies.

Credit recommendation: 

In the lower division baccalaureate/associate degree category, 3 semester hours in Business, Insurance or as General Elective (10/12) (3/20 revalidation). NOTE: This course replaces LOMA 330 (Management Principles and Practices) in the FLMI Program and LOMA 351 (Financial Services Environment) in the FFSI Program.