Coopersmith Career Consulting | Evaluated Learning Experience
Quality Assurance Management (BUS-395)
Varies (self-study, self-paced).
January 2025 - Present.
Upon successful completion of the course, students will be able to: explain the fundamental principles of quality assurance and their role in achieving organizational excellence; evaluate various quality management systems, including ISO 9001, and their application in diverse industries; discuss why quality assurance processes should be tailored to organizational needs; apply statistical quality control techniques to analyze and improve product and service quality; assess quality audit plans to ensure compliance with regulatory and organizational standards; analyze customer feedback and performance data to enhance quality assurance processes and outcomes; and apply ethical and sustainable approaches to quality assurance while balancing business objectives and stakeholder expectations. By the end of the course, students will be equipped to make data-driven decisions, foster a culture of quality, and align QA practices with organizational objectives.
Quality Assurance Management is an undergraduate course that provides a comprehensive exploration of quality assurance (QA) principles and practices, emphasizing the importance of quality management in organizational success. Students will learn to design, implement, and evaluate quality assurance systems and processes that ensure products and services meet or exceed customer expectations. The course covers foundational concepts such as quality planning, control, and improvement, alongside advanced topics like statistical quality control, process optimization, and compliance with international quality standards such as ISO 9001. This course is ideal for those seeking careers in quality management, operations, and organizational leadership.
In the upper division baccalaureate degree category, 3 semester hours in Quality Assurance, Business, Hospitality, or Human Resources (1/25).