Upon successful completion of the learning experience, students will be able to: describe the legal and regulatory framework governing labor-management relations in the United States; describe the history of union-management relationships in the United States and key issues impacting the level of unionization; evaluate the similarities and the differences in the structure and governance of unions and business organizations; describe the process of collective bargaining and the negotiation process, including procedures for resolving impasses; identify and describe the key elements in administering the contract, including progressive discipline; describe the role and process in resolving disputes regarding interpretation and application of the collective bargaining agreement, including the grievance and arbitration procedures; compare and contrast the similarities and the differences among private sector, federal and state public sector labor relations; and identify characteristics of labor relations systems in other countries.