Upon successful completion of the learning experience, students will be able to: illustrate the nature of change, including its creative and rational process and impact on an organization; analyze the internal and external pressures that compel change in an organization, including an awareness of the interaction between forces for stability and change; identify the reasons organizations resist change and explore the strengths and weaknesses of various approaches to managing resistance to change; compare and contrast the various approaches used to identify and implement change, including organizational development, the sense-making approach to change, and the processional approach to managing change; differentiate between the various strategies important to communicating change, including the key elements involved in the communication of change; construct and critique the skills necessary to determine and communicate change; define the role of toxic handles in the change process; and evaluate the difference between the appearance of change and change that has been embedded in an organization, considering the various pitfalls that can be encountered when seeking to sustain change.