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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Center for Financial Training | Evaluated Learning Experience

Supervision SUP201


54 hours (11 weeks). 

Various; distance learning format.

April 2024 - Present. 

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of this course, students will be able to: describe the basic types of supervisory skills; explain how supervisors are responsible to higher management, employees, and co-workers; identify characteristics of a successful supervisor; summarize techniques for quality control; identify ways productivity may be improved; describe how a supervisor can lead a team so that it is productive; provide guidelines for conducting effective meetings; identify benefits of ethical behavior and challenges that make ethical behavior more difficult in the modern workplace; describe ways to communicate more effectively in a diverse workplace; define management objectively and discuss its use; compare and contrast authority, power, responsibility, and accountability; discuss how and why supervisors delegate; explain democratic and authoritarian leadership; describe guidelines for group decision-making; describe techniques for effective communication; identify the relationship between motivation and performance; describe the principles of positive discipline and self-discipline; explain how supervisors can manage their own stress; discuss how supervisors can overcome resistance and implement change; discuss how supervisors should go about interviewing candidates for a job; describe how a supervisor can use coaching and mentoring to support training; and explain the purpose of conducting performance appraisal interviews.


Instruction is facilitated by an instructor who guides students through each lesson and is available to answer questions and provide feedback on assignments. Each week, students receive an assignment over the Internet that includes reading assigned chapter(s) from the textbook. Students complete a short assignment that is forwarded electronically to instructors or posted it to the electronic class Discussion Board while also taking a self-check test. Additionally, students collaborate with other students on some assignments using electronic discussion boards, chat rooms, and e-mail. The 11-week course requires a mid-term examination and final examination which are delivered electronically. Overall grades for the class are based on student performance on the weekly assignments, mid-term examination and the final examination. Major topics include ensuring High Quality and Productivity; Corporate Social Responsibility and Ethics; Managing Diversity; reaching goals; the Supervisor as leader; Problem Solving; Decision Making and Creativity; Communication; Motivating Employee; Problem Employees: Counseling and Discipline; Managing Time and Stress; and Managing Conflict and Change.

Credit recommendation: 

In the lower division baccalaureate/associate degree category, 3 semester hours in Business Administration or Business Management (4/24).