Outcomes, skills and competencies measured by this certification exam include: Exam 1: create and validate documentation; perform continuous collaboration with customer; create and configure Apps and templates; create and manage processes; modify an existing data model; import, export and manage data; configure security in Office 365; configure security settings, Outlook add-in, and email integration; Integrate with Office 365; create, configure and maintain Microsoft Flows, manage environments, solutions and applications; and perform system administration and quality assurance. Exam 2: configure general settings, product and service pricing, and bookable resources; integrate other tools with Field Service; describe the work order lifecycle; create and manage work orders, and manage incidents; manage scheduling options; implement the schedule board and the Schedule Assistant; configure Resource Scheduling Optimization (RSO) and Universal Resource Scheduling; install and configure the mobile app and manage mobile projects; manage inventory and purchasing and product returns; create and manage agreements and customer assets.