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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Corporate College Services, Inc. | Evaluated Learning Experience

Quality Management (MGMT 368)

Location: 
Connecticut, Delaware, Minnesota, New Jersey, New York, Pennsylvania, and other approved locations throughout the United States.
Length: 
28 hours (7 weeks).
Dates: 
July 2010 - Present.
Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 
Upon successful completion of the course, students will be able to: examine the historical paradigms of quality management; assess the dynamic human element in quality (teams, roles, responsibilities, employee involvement, and cultural change); define and measure customer value in the business environment; adopt specific measurement tools to resolve issues in quality or manufacturing businesses; and dissect the business improvement cycle by analyzing cause/effect, variation, and measurement.
Instruction: 
Major topics include: shifting paradigms, business improvement processes, human elements, defining and measuring customer value, measurement techniques for continuous improvement, and quality compliance.
Credit recommendation: 

In the lower division baccalaureate/associate degree category OR in the upper division baccalaureate degree category, 3 semester hours in Quality Management, Total Quality Management, Quality Control, Quality Compliance or as a Business elective (6/10) (5/15 revalidation). NOTE: The educational approach in this course is based on the principles of accelerated learning and adult learning theory. Based on this, and due to the limited class size and the low student/teacher ratio, learning outcomes are achieved and content is covered in the allotted hours.

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