Upon successful completion of this course, students will be able to: define the communication process; explain the importance of effective business communication; explain how diversity in organizations affects business communications; identify techniques and strategies for improving interpersonal communications; describe social media tools; explain how they are changing the nature of business communications; explain how computer technologies are used for communicating in the business environment, including word processing, spreadsheets, database, email, and presentation software; evaluate business messages, reports, and proposals; and develop and deliver oral presentations.