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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York | Evaluated Learning Experience

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Business 209: Mentoring and Leadership Development in the Workplace


Varies; self-paced.

Various; distance learning format.

June 2017 - Present.

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of the course, students will be able to: define mentoring and differentiate between formal and informal mentoring, synchronous and asynchronous mentoring, and mentoring and coaching; apply best practices for designing and planning mentoring programs, including virtual mentoring programs; identify common failure points in mentoring programs and apply techniques for monitoring and evaluating mentoring programs; summarize the roles, responsibilities, and characteristics of mentors and mentees; match mentors with mentees; compare and contrast stages in a mentoring relationship; list fun and professional activities for mentors and mentees; identify and overcome barriers, including communication barriers, commonly encountered in a mentoring relationship; describe new leadership and service leadership theories, use emotional intelligence and effective communication in leadership, motivate others, and solve problems related to management and supervision; summarize approaches to effective goal development for teams, independent learning, and career advancement; compare goal results with goal achievements; identify career and occupational development stages, describe workplace satisfaction issues and identify opportunities to change or grow careers; and practice soft skills relating to business, including self-management, time management, stress management, adaptability, collaboration, teamwork, conflict resolution, and networking.


The course is self-paced. Instruction is delivered through online video and text lessons. Students are assessed through quizzes and a proctored final exam. Topics include: introduction to mentoring; mentor and mentee roles and duties; mentoring for various career levels; designing and planning mentorship programs; stages in the mentoring relationship; diversity in mentoring; the mentor-mentee relationship; obstacles in mentoring; communication skills for mentors and mentees; virtual mentoring relationships; leadership and mentoring skills; setting and achieving career goals; career satisfaction and growth; business and communication soft skills.

Credit recommendation: 

In the lower division baccalaureate/associate degree category OR in the upper division baccalaureate degree category, 3 semester hours in Business, Communication. Management, Mentoring and Coaching in the Workplace, or Teaching/Educational Leadership (6/17) (10/22 revalidation).