Upon successful completion of the course, students will be able to: define mentoring and differentiate between formal and informal mentoring, synchronous and asynchronous mentoring, and mentoring and coaching; apply best practices for designing and planning mentoring programs, including virtual mentoring programs; identify common failure points in mentoring programs and apply techniques for monitoring and evaluating mentoring programs; summarize the roles, responsibilities, and characteristics of mentors and mentees; match mentors with mentees; compare and contrast stages in a mentoring relationship; list fun and professional activities for mentors and mentees; identify and overcome barriers, including communication barriers, commonly encountered in a mentoring relationship; describe new leadership and service leadership theories, use emotional intelligence and effective communication in leadership, motivate others, and solve problems related to management and supervision; summarize approaches to effective goal development for teams, independent learning, and career advancement; compare goal results with goal achievements; identify career and occupational development stages, describe workplace satisfaction issues and identify opportunities to change or grow careers; and practice soft skills relating to business, including self-management, time management, stress management, adaptability, collaboration, teamwork, conflict resolution, and networking.