Upon successful completion of the course, students will be able to: classify and analyze effective leadership, trustworthy leadership, contingency theory, positional power, and personal power; illustrate the benefits and challenges of managing a diverse workforce; differentiate personality types, attitudes, and perceptions, and consider how they affect job satisfaction and workplace behavior; distinguish motivational theories, reward systems, empowerment, and involvement programs; discuss and generalize about group vs. individual behavior, decision making, thinking, performance, and problem solving; dissect sources and types of conflict, conflict resolution, mediation and arbitration, and the five steps of negotiation; compare organizational structures and designs, including boundary-less organizations and lean organizations; discuss business ethics, ethical issues, and social responsibility; and evaluate and explain factors that cause change, how to overcome barriers to change, and apply Lewin's 3-stage model of change and Kotter's 8-step change model to an organization.