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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

EdTech Institute, LLC (formerly The Sage Group, LLC) | Evaluated Learning Experience

A+ Practical Applications 220-702 (228) A+ Practical Applications Part 1 EAP Version (228/1) A+ Practical Applications Part 2 EAP Version (228/2)

A+ 220-602 Enterprise Technician (228)*

Version 1 and 2: 45 (15 weeks).

Various approved locations throughout the U.S.

Version 1: August 2007 - November 2009. Version 2: December 2009 - December 2018. 

Instructional delivery format: 
Hybrid course/exam
Learner Outcomes: 

Version 1: Upon successful completion of the course, students will be able to: measure and describe the characteristics of electricity; describe the function and features of CPUs; describe the function of memory and describe various amounts of memory; define interrupt, IRQ, I/O address, DMA, and base memory address; install hard drives into a PC; identify serial and parallel ports, cables, and connectors; identify features of dot-matrix printers; install, use, and troubleshoot inkjet printers and laser printers; describe, install, and troubleshoot CRT and LCD displays; identify features of, use of, and ways to troubleshoot problems with laptop and notebook computers; manage directories and files; perform operating system maintenance tasks and troubleshoot operating system problems; identify components of a network and troubleshoot network connectivity problems; configure operating system and file system security; identify safety issues and hazards in the computer environment; maintain professionalism; ensure customer satisfaction; and track problems and their resolution. Version 2: Students will be able to: install and troubleshoot power supplies, CPUs, motherboards, memory, expansion cards, and data storage devices; maintain and troubleshoot printers and scanners; configure and troubleshoot mobile computer devices; manage files and directories, resources, and Windows remotely; monitor, maintain, and troubleshoot an operating system; implement a SOHO network; troubleshoot client side connectivity; and implement security on Windows computers.


Version 1 and 2: Major topics include: electricity and power systems; CPUs and motherboards; memory systems; expansion cards; data storage devices; ports, connectors, and cables; printers and scanners; display devices; portable computers and devices; operating system management; OS maintenance and troubleshooting; networking; security; maintaining the PC environment; professionalism and communication.

Credit recommendation: 

Version 1 and 2: In the lower division baccalaureate/associate degree category, 2 semester hours in Information Technology (8/07) (12/09) (12/13 revalidation). NOTE: Course numbers on transcripts may reflect different prefixes depending upon where a course is offered. NOTE: Students enrolled in the EAP Version must complete Part 1 (228/1) and Part 2 (228/2) to benefit from the credit recommendation.