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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

EdTech Institute, LLC (formerly The Sage Group, LLC) | Evaluated Learning Experience

A+ Essentials: Part 2 (225/2)*

Version 1: 30 hours (15 weeks). Version 2: 30 hours (10 weeks).
Various approved locations throughout the U.S.

Version 1: March 2007 - November 2009. Version 2: December 2009 - December 2018.

Instructional delivery format: 
Hybrid course/exam
Learner Outcomes: 

Version 1: Students will be able to: discuss how operating systems work, XP 2000 Windows operating systems, the differences between them and discuss advantages and disadvantages of common non-Windows operating systems; relate an OS to hardware and to other software, and launch an OS application; outline the steps to boot the computer, outline new features of Windows 2000 and describe the basic and dynamic disks, plan and perform the Windows 2000 installation, manage and use Windows 2000 and install hardware and applications with Windows 2000; outline the Windows 2000 boot process, troubleshoot the Windows 2000 boot process and use tools for maintenance, troubleshooting, and performance monitoring in Windows; outline the features and architecture of Windows XP, plan and perform Windows XP installation, customize the Windows XP desktop, manage audio and video, and allow multiple and remote logins under Windows XP, and install hardware and applications with Windows XP; use Windows XP features to secure the PC, view and update the Windows 2000/XP/2003 registry, use tools for troubleshooting and maintaining Windows XP, and troubleshoot the Windows XP boot process; support hard drives and tape backups, identify computer viruses and infestations and protection against them; outline the basics of networking, the different types of addresses used on networks, connect and share resources over a local area network and control a computer remotely; discuss how the OSI model applies to TCP/IP networks, such as the Internet, connect to the Internet using a dial-up connection, connect to the Internet using a cable modem or DSL connections and support some common Internet clients: discuss starting up, using and supporting hardware in the Mac OS, outline the file structure of the Linux OS and usage of some Linux commands, Windows 2000, and Windows XP notebook features and describe power management in notebooks. Version 2: Students will be able to: discuss how operating systems work; identify various network connections and types; configure a TCP/IP client; provide IT support for portable computers; monitor and manage a Windows operating system; troubleshoot system startup problems; apply computer security measures; install and upgrade a Windows operating system; and troubleshoot hardware issues.


Version 1 or 2: Major topics include: operating systems; hardware and software management; boot process and command line management; installing and using Windows 2000; managing and troubleshooting Windows 2000; installing and using Windows XP; managing and supporting Windows XP; hard drive support; Windows networking; Windows internetworking; Mac OS, Linux, and notebooks; error messages; character sets; the PC technician.

Credit recommendation: 

Version 1 and 2: In the lower division baccalaureate/associate degree category, 1 semester hour in Information Technology (2/07) (12/09) (12/13 revalidation). *NOTE: Course numbers on transcripts may reflect different prefixes depending upon where a course is offered.