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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

EdTech Institute, LLC (formerly The Sage Group, LLC) | Evaluated Learning Experience

Computer Support and Maintenance (092)*

Version 1 or 2: 42 hours (14 weeks).
Various approved locations throughout the United States.
Version 1: August 2003 - November 2005. Version 1: December 2005 - January 2007.
Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

Version 1: Students will be able to: discuss the basic concepts and components of a PC; operate Microsoft Windows 98; maintain a PC; utilize and navigate the Internet. Version 2: Same as Version 1; except that operating system is Microsoft Windows XP.


Version 1: Major topics include: how computers are used; elements of a computer; EMI; RFI; ESD; tools; safety methods; how system boards and power supplies function and their relation to other components within a computer; function of the BIOS, IRQs, CMOS, and how they relate to one another; explanation of the CPU; expansion bus; memory; removal, examination, and reinstallation of components; differences between various printer and scanner types; different types of storage devices, media types, and how storage devices interact with the computer; function of the POST and how it can be utilized in the troubleshooting process; portable computing, including various types, power requirements; and uses of portable computers; general troubleshooting basics and specific problems with storage devices, system boards, power supplies, and memory; isolating and correcting failures in keyboards, mice, monitors, general adapter cards, and printers; Windows 98 defined; meeting minimum hardware requirements; and installation; running programs and managing documents; customizing Windows 98; utilizing applications within Accessories folder; utilizing Scandisk and Defrag utilities; troubleshooting; creating a startup disk; configuring a network adapter, protocols, and a client in order to create a peer-to-peer network; installing Windows 98 and configuring it to function in a network environment; history of the Internet; terms associated with the Internet; methods of connecting to the Internet; different types of Web browsers; navigating the Internet; e-mail concepts; finding information on the Internet; obtaining an e-mail address; newsgroups; chat programs; IRC terms; shopping online; viruses; troubleshooting the computer; accessing Web sites; setting and organizing favorites; manage browser history and cache features; maintaining hardware on a computer by using software utilities. Version 2: Same as Version 1; except that operating system is Microsoft Windows XP.

Credit recommendation: 
In the lower division baccalaureate/associate degree category, 2 semester hours in Information Technology (4/03) (12/05 revalidation). NOTE: This course overlaps with A+ Certification Prep (093). If both courses are taken, credit is recommended for the successful completion of only one course. *NOTE: Course numbers on transcripts may reflect different prefixes depending upon where a course is offered.