Upon successful completion of the learning experience, students will be able to: define management and describe management functions and roles performed by managers; identify key competencies needed to be an effective manager; identify the internal and external factors and forces confronting management in various organizations; describe the importance of social responsibility and managerial ethics in management; examine decision making approaches and common errors committed in the decision-making process; recognize the importance of formal planning; understand the key elements of organizational design and identify common organizational designs; analyze the Human Resource Management process of identifying, recruiting, selecting and retaining high-performing employees; discuss organizational change and strategies managers use to deal with resistance to change; discuss the relevance of attitudes, perception and personality in determining job performance; differentiate between the work group and work team; describe the different types of work teams, explain the process of group formation and the essential elements of group behavior. define motivation; describe early and contemporary theories of motivation; develop an understanding of traditional and contemporary theories of leadership and their relevance to different leadership situations; and recognize the importance of controlling function and the areas in which managers need control.