New York City Fire Department | Evaluated Learning Experience
Fire Dispatch Operations: Decision Dispatcher (COM 203)
Version 1 and 2: Upon successful completion of the course, students will be able to: vet alarms to ensure that assignments are accurate and processed in a timely manner; review all emergencies as they relate to their borough and monitor citywide activity and unit availability; react quickly to all alarms and be cognizant of radio transmissions; maintain situational awareness of the dispatch platform as well as monitoring field activity; identify the need to provide adequate fire coverage in any geographical area experiencing above average fire traffic; ensure that the borough has adequate fire protection during the tour at all times and check unit availability; receive calls on the administrative line from other units in the field who are calling in verbal incidents or are updating their status; and receive calls from other boroughs looking for assistance to provide units to them for relocation. DDs (Decision Dispatchers) will become familiar with and use equipment including: the Starfire CAD, VESTA phone, EBS phone, Motorola Scanner, Status Entry Panel, Live MUM, and an Administrative Computer.