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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

New York City Fire Department | Evaluated Learning Experience

Fire Dispatch Operations: Decision Dispatcher (COM 203)

Formerly Decision Dispatcher (COM 203)
Course Category: 

Version 1 and 2: 120 hours (3 weeks)

Bureau of Fire Communications, 9 Metro Tech Center, Brooklyn, NY.

Version 1: September 2007- September 2012. Version 2: October 2012 - December 2021.

Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

Version 1 and 2: Upon successful completion of the course, students will be able to: vet alarms to ensure that assignments are accurate and processed in a timely manner; review all emergencies as they relate to their borough and monitor citywide activity and unit availability; react quickly to all alarms and be cognizant of radio transmissions; maintain situational awareness of the dispatch platform as well as monitoring field activity; identify the need to provide adequate fire coverage in any geographical area experiencing above average fire traffic; ensure that the borough has adequate fire protection during the tour at all times and check unit availability; receive calls on the administrative line from other units in the field who are calling in verbal incidents or are updating their status; and receive calls from other boroughs looking for assistance to provide units to them for relocation. DDs (Decision Dispatchers) will become familiar with and use equipment including: the Starfire CAD, VESTA phone, EBS phone, Motorola Scanner, Status Entry Panel, Live MUM, and an Administrative Computer.


Version 1 and 2: Major topics include: CADS system; equipment for Decision Dispatcher use; various screen uses; assigning of units and handling of various types of alarms.Methods of instruction include: supplemental readings, quizzes, final examination, and on-the-job supervised practice. 

Credit recommendation: 

Version 1: In the associate/certificate degree category, 1 semester hour in Public Safety Communications, Communications, or Fire Service Administration (11/07). NOTE: This course was previously grouped with Alarm Receipt Dispatcher (COM 202) and Radio/Voice Alarm (COM 204). Version 2: In the associate/certificate degree category, 3 semester hours in Public Safety Communications or Communications (5/12 revalidation) (7/17 revalidation).  NOTE: This course was previously grouped with Alarm Receipt Dispatcher (COM 202) and Radio/Voice Alarm (COM 204). NOTE 2: Effective December 31, 2021, this course was grouped under a new title "Probationary Fire Alarm Dispatcher Training (COM 210)."