Version 1: Upon successful completion of the course, students will be able to: identify and apply the cornerstones of leadership; assess public perception and expectations of their new role; compare and contrast leadership strategies; discuss differences in social and leadership skills; identify expectations and strategies of professional communication; use tactical communication skills to elicit voluntary compliance in difficult situations; define emotional control, deflector phrases and apply these principles in real-life scenarios; use the strip phrase-link word-goal phrase approach; identify trigger phrases commonly encountered with the public and subordinates when under stress; practice active listening skills and attending behaviors; utilize communication techniques to create empathy, regain control, clarity and modification and reduce resistance; describe the four levels of appeal; describe and practice the eight essential steps to communicating with people in distress; compare assertive versus aggressive behaviors; apply adult learning concepts to motivate and eliminate barriers to learning; mediate when needed and evaluate subordinate staff; demonstrate mastery of the new responsibilities and fundamental requirements for success as a Lieutenant; and communicate effectively within proper channels and chains of command. Version 2 and 3: Students will be able to: successfully lead EMTs and Paramedics on the sciences of 911 emergencies in order to facilitate care for the sick or injured; analyze situations and make informed decisions based on the situation; effectively manage any mass casualty incidents, including, but not limited to: fires, car accidents, explosions, or marine accidents; effectively communicate with co-workers, subordinates, and the general public; analyze safety considerations when operating in dangerous incidents; perform administrative functions pertaining to ambulance in-servicing and availability, uniform inspections, and various reports for superior officers; and determine the need for gathering reports when situations arise with crews, patients, and the public. Version 4: Students will be able to: evaluate the roles and responsibilities of an EMS Lieutenant to determine strategies for maximizing impact in the field; assess station needs and EMT/Paramedic requirements to optimize day-to-day operations; develop and implement consistent performance evaluation techniques for meaningful annual reviews; critique existing EMS response strategies and formulate communication improvements for enhanced 911 system performance; examine communication styles and integrate advanced techniques to improve interactions with peers, subordinates, and superiors; investigate incidents with objectivity and determine culpability using standardized techniques; interpret FDNY policies and compare operational expectations across various bureaus; analyze on-scene MCI operations and synthesize best practices for high-intensity situations; evaluate the effectiveness of FDNY web-based applications in field and administrative functions; differentiate between the evaluative responsibilities of EMTs and Paramedics in performance management; assess staffing challenges on regular 911 and specialty units to design solutions for operational continuity; analyze best practices in Mass Casualty Management to mitigate negative outcomes; assess cross-departmental relationships and leverage interagency collaboration strategies; design a leadership strategy that incorporates effective communication and decision-making traits; construct actionable plans that support station efficiency and morale; apply incident command principles and adapt strategies within Medical Branch Operations; create actionable insights from station statistics to drive performance improvements; integrate MCI principles with operational planning for future emergency events; design group-based solutions to address complex EMS challenges; facilitate the implementation of established absence control procedures that balance fairness and operational needs; appraise leadership communication styles and refine them to foster team cohesion; adapt communication techniques to align with varied social styles and stakeholder needs such as the Driver, the Expressive, the Analytical and the Amiable; produce FDNY reports that are concise, directive, and tailored for their intended audience; implement proper communication etiquette across radio, email, and public channels; collaborate effectively with superior officers to co-create success strategies for the Command; support peer and subordinate well-being through compassionate referral to appropriate mental health and family support resources; utilize CAD data to support investigations and operational planning; incorporate PowerPoint and Excel to develop effective presentations and manage data; leverage the relationship with the Resource Chief to maximize resource allocation; operate within the national EMS system while adapting local practices to meet federal standards; navigate and synthesize resources from the Bureau of Investigations, Legal, Press, and FDOC to resolve complex cases; create initiatives that foster community engagement and build public trust; design collaborative group processes to strengthen team problem-solving during training and real-time events; construct proactive plans for the use of Command Discipline; design interventions informed by neuroscience to boost performance and mental capacity; and generate innovative uses for Dispatch-related tools and analytics for operational improvement.