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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

New York City Fire Department | Evaluated Learning Experience

1. Alarm Receipt Dispatcher (COM 202)

2. Decision Dispatcher (COM 203)
3. Radio/Voice Alarm (COM 204)
Course Category: 
Course 1: 160 hours (4 weeks); Course 2: 120 hours (3 weeks); Course 3: 120 hours (3 weeks).
Bureau of Fire Communications, 9 Metro Tech Center, Brooklyn, NY.

Course 1, 2 and 3: September 2007 - September 2012.

Instructional delivery format: 
Traditional classroom model
Learner Outcomes: 

Course 1: Upon successful completion of the course, students will be able to: follow proper procedures when processing various types of alarms, use the 10 code and portray effective and proper customer relations. Course 2: Students will be able to: effectively use the various screens, be familiar with assigned geographical area, properly process alarms and detect needed coverage for battalion chiefs and special units. Course 3: Students will be able to: operate radio and voice alarms in a public safety communications center.


Course 1: Major topics include: fire alarm dispatching; role of 5 CADS positions; DD 96-01; request for assistance; proper handling of complaints. Course 2: CADS system; equipment for Decision Dispatcher use; various screen uses; assigning of units and handling of various types of alarms. Course 3: Overview of voice alarm position; prioritizing functions at the voice alarm position; similarities and differences-radio and voice alarm; developing shorthand for radio communications; preliminary reports; citywide relays; introduction to SEP (Status Entry Panel); emphasis on radio operations with voice alarm support.

Credit recommendation: 

Course 1, 2, and 3: In the associate degree/certificate category, 1 semester hour in Public Safety Communications (11/07 revalidation). NOTE: Course 1, 2, and 3 must all be completed to receive credit. NOTE: These courses are now listed as individual courses and are listed alphabetically with discrete credit recommendations (5/12).