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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

National Paralegal College | Evaluated Learning Experience

Operations Management (BUS-402)


Varies; self-study format. 

Various; distance learning format.

December 2015 - Present. 

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of this course, students will be able to: explain the key role that the operations function plays in creating the competitive strength of the firm; develop comprehensive, clearly written and mathematically based analyses that foster the decision-making process; effectively assess a well-managed and well executed operations strategy; identify effective soft management skills applicable to operations management; analyze issues involved in making a product or delivering a service including strategy, design, and day-to-day operations; evaluate and synthesize the relationships between the operations function and other business functions in both manufacturing and service organizations; apply the theories and practices pertaining to management of operations to problems intended to create goods or services efficiently and effectively; expressly describe and apply the relationship between the production/operations management (OM) function and other functional areas including marketing, management information systems, accounting, design, etc.; and apply quantitative models of operations management to real-world work situations.


This course introduces the role of operations in companies in both manufacturing and service industries. Students discuss the role that operations play in building competitive strength and in fulfilling the goal of creating value and delivering customer satisfaction. Instruction provides a broad introduction to operations management, covering quality, control, project management, capacity planning, location and layout strategies, and measurement and covers leading decisions that operations managers face within the wider corporate and industry context, from initial product and process design to inventory and quality management, maintenance and development over time. Additional topics include: mathematical models to better delineate the challenges, successes, and benefits of each method as well as concepts and models of supply chain management, early stage business operations management, inventory management, constraints, and currently successful methods. Evaluation criteria include: required readings, practice assignments; class participation; and a final exam.

Credit recommendation: 

In the upper division baccalaureate degree category, 3 semester hours in Operations Management, Supply Chain Management, or Management Science (3/18) (5/23 revalidation).