Skip to main content

National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

Microsoft | Evaluated Learning Experience

Return to Microsoft

Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate

1. MB-200 Dynamics 365 Customer Engagement Core
2. MB-230 Dynamics 365 for Customer Service

Exam 1: 180 minutes; preparation time varies. Exam 2: 180 minutes; preparation time varies.

Multiple worldwide locations authorized by Microsoft delivered through Pearson VUE test centers or online proctoring.

Exam 1 and 2: May 2019 - March 2022.

Instructional delivery format: 
Proficiency exam
Learner Outcomes: 

Outcomes, skills and competencies measured by this certification exam include: Exam 1: create and validate documentation; perform continuous collaboration with customer; create and configure Apps and templates; create and manage processes; modify an existing data model; import, export and manage data; configure security in Office 365; configure security settings, Outlook add-in, and email integration; Integrate with Office 365; create, configure and maintain Microsoft Flows. manage environments, solutions and applications; and perform system administration and quality assurance. Exam 2: configure service management settings, processes and customer service visualizations; create and manage cases and the knowledge base; create and manage queues, SLAs and entitlements; create, preview, test, and publish surveys; and manage survey responses.


Exam 1 and 2: These certification exams assess individuals’ skills and competencies in an online proctored format or at an authorized test center.  

Credit recommendation: 

Exam 1 and 2: In the associate/certificate degree category, 2 semester hours in Information Technology, Liberal Arts, or Business Administration (6/19). NOTE: Students must successfully complete both MB-200 Dynamics 365 Customer Engagement Core and MB-230 Dynamics 365 for Customer Service.