Location:
Connecticut, Delaware, Minnesota, New Jersey, New York, Pennsylvania, and other approved locations throughout the United States.
Instructional delivery format:
Traditional classroom model
Learner Outcomes:
Upon successful completion of the course, students will be able to: examine the historical paradigms of quality management; assess the dynamic human element in quality (teams, roles, responsibilities, employee involvement, and cultural change); define and measure customer value in the business environment; adopt specific measurement tools to resolve issues in quality or manufacturing businesses; and dissect the business improvement cycle by analyzing cause/effect, variation, and measurement.
Instruction:
Major topics include: shifting paradigms, business improvement processes, human elements, defining and measuring customer value, measurement techniques for continuous improvement, and quality compliance.