Coopersmith Career Consulting | Evaluated Learning Experience
Tactical Communications (JUS-334)
Various; distance learning format.
January 2025 - Present.
Upon successful completion of the course, students will be able to: analyze the principles of tactical communication to identify the role in de-escalating potentially volatile law enforcement situations; describe effective active listening techniques to foster trust and cooperation during high-stress interactions; apply crisis negotiation strategies to resolve conflicts safely and effectively in a variety of law enforcement scenarios; identify and interpret nonverbal communication cues to enhance situational awareness and improve interaction outcomes; develop de-escalation plans tailored to individuals in distress, including those experiencing mental health crises, substance abuse issues, or extreme emotional agitation; evaluate psychological and social factors that influence behavior in high-tension situations to improve decision-making under pressure; and contrast communication strategies that prioritize officer safety while reducing the need for physical force in public safety operations.
Tactical Communications is an undergraduate course that provides the knowledge and skills to effectively manage high-stress interactions and resolve conflict through tactical communication. Focusing on crisis negotiation, police de-escalation strategies, and advanced interpersonal techniques, the course equips students with the tools to mitigate volatile situations while prioritizing safety and professionalism. Students explore the principles of active listening, rapport-building, and nonverbal communication, as well as the psychological and social dynamics of confrontation. By the end of the course, students will be able to implement evidence-based de-escalation strategies, manage crises involving individuals in distress, and enhance community trust through effective communication. This course is ideal for law enforcement personnel, security professionals, and individuals interested in understanding the art of conflict resolution within a public safety context.
In the lower division baccalaureate/associate degree category, 3 semester hours in Criminal Justice, Tactical Communications, Homeland Security, Emergency Management, or Public Administration (1/25).