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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

ASCM: Association for Supply Chain Management | Evaluated Learning Experience

Delivering Products and Services

Variable, depending upon the individual's preparation needs.
Proficiency examination program administered by the national offices of APICS.
January 2002 - December 2006.*
Instructional delivery format: 
Proficiency exam
Learner Outcomes: 

Upon successful completion of the course, students will be able to: discuss the market-driven activities necessary to plan and control procurement, production and inventory, and distribution; apply specific concepts and techniques in these areas to manage resources, capacity, and inventory levels to support manufacturing or conversion operations in meeting customer needs; and discuss the relationship among and integration of these three areas to enhance customer satisfaction and profitability.

Three-hour, 125-item examination, covering the planning and control aspects of procurement, production and inventory, and distribution and the interfaces among these activities. Major content areas and related topics covered include: Identification of the Delivery Strategy - components of customer satisfaction, recognition of constraints, strategic concept choices, and desired results; Execution and Assessment - resource planning, operations, and post-sales support; Continuous Improvement and Innovation - feedback; recognizing gaps between capabilities for delivering products and services and needs of customers; improvements in internal and external processes, coordination with customers and suppliers, support systems and measurements, and post-sales support; and managing dynamics.
Credit recommendation: 

For this examination, paired with Delivering Products and Processes, in the upper division baccalaureate degree category, 3 semester hours as Production/Operations Management, Logistics/Distribution Management, or as a specialized course in New Product Development, Product and Process Design, or Supply Chain Management in Business, Business Administration, Management, or Industrial Engineering (9/04 revalidation). NOTE: This examination and Designing Products and Processes must both be completed to receive credit. *NOTE: Please refer to the next section for earlier versions of this examination.