Students will be able to: use word processing, presentation software, and email applications to prepare communications and spreadsheet and database applications to manage and communicate data and information; identify and select appropriate hardware components associated with information systems; identify and select appropriate security practices and applications and network services associated with information systems; apply knowledge of network architecture and design; identify customer needs and network component requirements; perform network maintenance and user support services; identify network security issues; apply language arts, writing, mathematics, and science skills in an IT environment; describe the relationship, roles, and responsibilities among IT professionals; analyze the impact on IT based on technological advances (e.g., wireless, SmartPhones, cloud computing); identify standard terminology and basic concepts within IT; apply appropriate laws, regulations, and industry standards to IT situations; identify ethical issues and demonstrate ethical behavior in IT situations; locate, organize, and reference written information;utilize listening skills and interpret verbal/nonverbal (body language) behaviors to enhance communication; interpret and use tables, charts, and figures to support written and oral communication; locate credible sources of information about problems and determine appropriate methods for investigating causes; determine root causes of problems to suggest and evaluate solutions; apply leadership qualities to improve the quality of work and the work environment; work effectively in a team environment to improve the quality of work and the work environment; identify and practice appropriate safety procedures for IT occupations; identify and practice appropriate environmental procedures for IT occupations; demonstrate appropriate workplace behaviors related to a career in IT; pursue career development skills to advance in IT careers; and demonstrate knowledge of certifications appropriate for careers in IT.