Version 1: Upon successful completion of the course, students will be able to: identify and apply the cornerstones of leadership; assess public perception and expectations of their new role; compare and contrast leadership strategies; discuss differences in social and leadership skills; identify expectations and strategies of professional communication; use tactical communication skills to elicit voluntary compliance in difficult situations; define emotional control, deflector phrases and apply these principles in real-life scenarios; use the strip phrase-link word-goal phrase approach; identify trigger phrases commonly encountered with the public and subordinates when under stress; practice active listening skills and attending behaviors; utilize communication techniques to create empathy, regain control, clarity and modification and reduce resistance; describe the four levels of appeal; describe and practice the eight essential steps to communicating with people in distress; compare assertive versus aggressive behaviors; apply adult learning concepts to motivate and eliminate barriers to learning; mediate when needed and evaluate subordinate staff; demonstrate mastery of the new responsibilities and fundamental requirements for success as a Lieutenant; and communicate effectively within proper channels and chains of command. Version 2 and 3: Students will be able to: successfully lead EMTs and Paramedics on the sciences of 911 emergencies in order to facilitate care for the sick or injured; analyze situations and make informed decisions based on the situation; effectively manage any mass casualty incidents, including, but not limited to: fires, car accidents, explosions, or marine accidents; effectively communicate with co-workers, subordinates, and the general public; analyze safety considerations when operating in dangerous incidents; perform administrative functions pertaining to ambulance in-servicing and availability, uniform inspections, and various reports for superior officers; and determine the need for gathering reports when situations arise with crews, patients, and the public.