Version 1: Upon successful completion of the course, students will be able to: supervise emergency field command operations and manage comprehensive administrative needs of Emergency Medical Service personnel assigned to the field stations. Version 2: Same as Version 1, additionally, define the usual reader of Bureau of EMS documents; identify the dynamics of scheduling that require planning and frequent review and list factors that require scheduling changes; create a calendar for scheduling of periodic reports including daily, weekly, monthly, quarterly, annual, and intermittent; review attendance records and make necessary corrections; discuss options available to subordinates to avoid sanction status and the role of station officers in providing clear documentation; review and assess a problematic employee's attendance status and present and defend their determinations to the class and a panel of senior EMS Command Chiefs for further discussion and feedback; explain multiple aspects of situational awareness including secondary explosive devices targeting responders, active shooter incidents, and use of apparatus for shielding/line of sight protections/command post;establish effective field communications with Lieutenants and Deputy Chiefs to maintain clarity and accuracy of information; demonstrate competence in live simulations; manage subway incidents, EMS resources at a high-rise building, and MayDay management during a fire scene; discuss critical aspects of leadership conduct and create a list of those characteristics that leaders possess; participate in scenarios that demonstrate quality leadership communications and assertive behavior which will affect ability to project command presence; identify basic resource requirements for Mass Casualty Responses; identify factors requiring extraordinary circumstances (extreme weather, spike in call volume, special events, etc); assume Medical Branch Director responsibilities on arrival and provide clear direction to any EMS member who fails to follow ICS protocols or whose performance falls short of job expectations; review abovementioned errors and utilize Goleman's Emotional Intelligence qualities(self-awareness, self-regulation, motivation, empathy, and social skills); differentiate among motivated (and unmotivated) subordinate officers and develop strategies to promote harmonious working groups and teams; compare and contrast values of the four communication profiles (analytic, driver, expressive, amiable); define advocacy as a field leader and provide rewards for positive performance; define the limits of authority and delegation; discuss benefits of all Leadership styles and their relevance to FDNY EMS officers; discuss strategies for guiding Lieutenants through the evaluation process and common issues in evaluation and helpful steps in preventing unfair evaluation practices; outline expectations for the Lieutenant's approach to their subordinates before, during, and after an evaluation; propose considerations of the reviewer in providing feedback to the rater; differentiate between objective and subjective factors; describe the effects of recency, overemphasis, non-forgiveness, prejudice, favoritism, grouping, indiscrimination, and stereotyping; identify and correct problematic verbiage; discuss general guidelines to fair and appropriate evaluation practices; outline effective communication practices including active listening behaviors, eliminating barriers and providing feedback; describe essential elements of effective communication including knowing your message and recipient, maintaining objectivity and avoiding tangents; cultivate productive and harmonious relationships with superiors through effective communications; build trust with peers and subordinates through professional communications; recognize methods to empower the supervisory team and support their efforts; evaluate command discipline complaint reports while considering the circumstances, past similar episodes, seriousness of infraction, and past adjudication; explore the motivation of the issuing officer, interpersonal communications between officer and member; navigate through the delicate balance of supporting subordinate officers and maintaining strict fairness; clearly communicate behavioral expectations; and describe how to reestablish relationships with employees at the Command Discipline session. Version 3: Students will be able to: explain the task and standards of an EMS Captain; manage and prioritize the administrative responsibilities of an EMS Captain; identify critical thinking and decision-making skills; discuss the importance of effective communication as a leadership trait; recognize the value of active listening; identify the various social styles and how to interact with each style; prepare various FDNY reports in a concise and direct manner; develop strategies to run an efficient EMS Station; review and comprehend FDNY policies and procedures; practice Multiple Casualty Incident command and radio operations; apply concepts of the group project work to complex problems at an EMS Station; implement methods to ensure that station personnel remain informed and motivated; develop strategies to clearly delegate tasks to station officers; analyze various FDNY web based application; and measure performance in a consistent manner for effective evaluations. Version 4: Same as previous versions, including: dispatch, problem-solving, legal issues, communicating with the press, FDNY operations, proper investigative techniques and testifying at trials, and Office of Emergency Management large scale operations and mass casualty situations. Newly appointed students will be able to: define the roles and responsibilities of an EMS Captain; apply leadership concepts and practices for the EMS Captain; perform investigations as they pertain to the EMS Captain; identify the roles and responsibilities of the various bureaus within FDNY; conduct on the scene operations during Mass Casualty skills in various high intensity scenarios; apply knowledge and skills within a field internship setting; manage and prioritize the administrative responsibilities of an EMS Captain; identify critical thinking and decision-making skills; discuss the importance of effective communication as a leadership trait; recognize the value of active listening; identify the various social styles and how to interact with each one; prepare various FDNY reports in a concise and direct manner; develop strategies to run an efficient EMS Station; review and comprehend FDNY policies and procedures; apply concepts of the group project work to complex problems at an EMS Station; implement methods to maintain station personnel informed and motivated; develop strategies to clearly delegate tasks to station officers; analyze various FDNY web-based applications; measure performance in a consistent manner for effective evaluations; identify proper actions of operating a station; recall common  investigation techniques for varying incidents; effectively operate station requirements; communicate to develop future improvements for EMS; use familiar terminology in interactions also in reducing misinterpretation through communication; operate correlating command presence and its link with leadership; operating in FDNY EMS with a customer service approach; interact with Chief Officers and discuss strategies for success within the Command; use tools for adjudicating the Command Discipline; play a role in reporting dangerous conditions to Bureau of Fire Prevention; show a role in Community Engagement as an officer; operate and have an understanding of the link between Fire and EMS operations; identify proper etiquettes with reference to radio and email; operate with CAD and understand its use in investigations; conduct an investigation with principals of assigning culpability in a collision; create a functional schedule; operate with the understanding of how to utilize the relationship with the Resource Chief; differentiate the responsibility between the Lieutenant and the Captain when writing a performance evaluation; address common issues when it comes to staffing on specialty units; operate with the National Health EMS system; utilize statistics for management; analyze best practices for Mass Casualty Management avoiding negative consequences; operate within the incident command system and Medical Branch Operations; apply MCI principals for management of future events; apply the science-based facts on mental capacity to improve overall performance; utilize MPI concepts; utilize knowledge learned  when it comes to relationships with other departments (Bureau of Investigations and Trials, Legal, Press; and the Fire Department Operations Center); utilize resources available to the Captain concerning areas of Dispatch; build upon foundations of absence control; utilize basic principles of PowerPoint and Excel; adhere to complaint policy and procedures; utilize resources with compassion for the members when a need for mental health and counseling services are requested or needed; utilize resources with compassion for the members when a need for family assistance, peer support are requested or needed; and work successfully in a group environment.