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Microsoft Professional Program: Certificate in IT Support

Location: 

Various; distance learning.

Length: 

Varies, self-paced.

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of the course, students will be able to: properly support and troubleshoot the most common IT issues in Microsoft Windows and Microsoft Office environments over the telephone, email, chat and social media. In addition to technical skills, candidates will be able to document and escalate a support call and follow common help desk methodology.

Instruction: 

Instruction is offered online through edX and through other Microsoft partners.  Major topics include: IT support: fundamentals, communication, troubleshooting, documentation, hardware essentials, networking essentials, Microsoft Windows support essentials: installation, Windows support configuration, Microsoft Windows support maintenance, IT support: troubleshooting Microsoft Windows, IT support: troubleshooting Microsoft Office, and IT support: cloud fundamentals. Skills are measured through formative and summative assessments including a comprehensive capstone project. 

Credit recommendation: 

In the lower division baccalaureate/associate degree category, 3 semester hours in Information Technology, Information Systems, Networking, Web Design or a general technical elective (10/18).

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