Customer Operations (Inactive)
Organization
Credit Course Categories:
Descriptions and credit recommendations for all evaluated learning experiences
Length:
Dates: 1. July 1979 - December 1983. 2. October 1981 - December 1982. 3. September 1979 - August 1989. 4. April 1979 - December 1984.*
Objectives:
Instruction:
Credit recommendation: Course 2 alone: In the lower division baccalaureate/associate degree category or in the upper division baccalaureate degree category, 1 semester hour in Management (8/81). Course 4 alone: In the lower division baccalaureate/associate degree category or in the upper division baccalaureate degree category, 1 semester hour in Communication or Management (8/81) (1/85 revalidation). *NOTE: The credit recommendation for Course 4 continues under Presentation Skills. Please refer to that title for a current description. Courses 1, 2, 3, and 4 together: In the lower division baccalaureate/associate degree category or in the upper division baccalaureate degree category, 3 semester hours in Management (8/81). NOTE: Credit is not recommended for Course 1 or 3 alone. NOTE: Complete information on this course last appeared in the 1996 edition.
Length: 32 hours (4 days).
Dates: March 1989 - July 1999.
Objectives: Identify principles of effective technical writing; describe general principles of organization; revise and edit technical documents; draft short reports.
Instruction: Review of business writing techniques; writing for readers; principles of technical writing; techniques of expository writing; principles of revision and editing; research and organizing techniques; report formats; writing abstracts; use of visuals as text aids.
Credit recommendation: In the lower division baccalaureate/associate degree category, 2 semester hours in Communications (4/89) (7/94 revalidation).
Length:
Dates: Version 1: January 1986 - December 1986. Version 2: January 1987 - June 1988.
Objectives:
Instruction:
Credit recommendation: Version 1 or 2: In the lower division baccalaureate/associate May 18, 2011ng (4/86). NOTE: Complete information on this course last appeared in the 1996 edition.
Length:
Dates: Version 2: January 1982 - August 1990.* Version 3: September 1990 - May 1992.
Objectives:
Instruction:
Credit recommendation: Version 2: In the lower division baccalaureate/associate degree category, 2 semester hours in - Business Communications (1/85 revalidation). Version 3: In the lower division baccalaureate/associate degree category, 1 semester hour in Business Communication (4/91 revalidation). *NOTE: An earlier version of this course, dating from July 1973 to December 1981, has been recommended for credit. Please refer to the 1990 edition of the Directory for further information. NOTE: Complete information on Versions 2 and 3 of this course last appeared in the 1996 edition.
Length:
Dates: January 1973 - April 1984.
Objectives:
Instruction:
Credit recommendation: In the lower division baccalaureate/associate degree category or in the upper division baccalaureate degree category, 3 semester hours in Educational Methods, Management (Elective), or Personnel Administration (8/76). NOTE: Complete information on this course last appeared in the 1996 edition.
Length:
Dates: September 1991 - October 1993.
Objectives:
Instruction:
Credit recommendation: In the lower division baccalaureate/associate degree category, 1 semester hour in Data Processing, Computer Information Systems, or Office Automation (10/92). NOTE: Complete information on this course last appeared in the 1996 edition.
