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National College Credit Recommendation Service

Board of Regents  |  University of the State of New York

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Business 324: Managerial Communication

Location: 

Various; distance learning format.

Length: 

Varies; self-paced.

Dates: 

December 2012 – Present.

Instructional delivery format: 
Online/distance learning
Learner Outcomes: 

Upon successful completion of this course, students will be able to: explain how the evolution of management theories over time has impacted the way managers communicate with others; describe how managerial communications impacts processes and relationships, both within and outside the organization; explain how a manager's communication proficiency can impact their team's ability to solve problems, resolve conflicts, and make decisions; apply strategies for effective internal and external written communications; determine appropriate strategies for effective oral communications; identify the role of technology in managerial communications, and how it impacts the manager's interactions with others in the organization.

Instruction: 

The course is self-paced, and instruction is delivered through online video and text lessons. Students are assessed through quizzes, final projects, and a proctored final exam. Topics include: managerial communication dynamics, managerial communication with technology, effective listening in the workplace, nonverbal communication in the workplace, dynamics of intercultural communications, managing workplace conflict, managing productive meetings, conducting workplace interviews, characteristics of managerial writing, routine messages, reports, and proposals, creating professional presentations, and trending issues in managerial communications.

Credit recommendation: 

In the lower division baccalaureate/associate degree category OR in the upper division baccalaureate degree category, 3 semester hours in Managerial Communications, Human Resource Management, Marketing, Business Policy, or as a general management elective (12/17).

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