Upon successful completion of the course, students will be able to: describe the components that make up a computer and how the computing process works; discuss how software controls a computer; manage Windows navigation; save items on a computer; create and manage folders and files; identify and change file attributes; search for content with specific text; utilize the Windows Help feature; customize a desktop, Start menu, toolbar, and display settings; navigate and configure system setting using the Control Panel; locate and display system performance information; perform tasks related to disk maintenance; utilize the Windows Backup feature; install, configure, and troubleshoot software; remove programs; manage user accounts; create passwords; configure Firewall settings; set automatic and manual updates; manage malware settings and configuration; describe and explain the features of networking; join a network; locate shared folders; share documents; connect to a shared printer; access Internet Explorer ; describe the basic components of Internet Explorer; explain Web and IP addresses; describe the role of a DNS server; access the Favorites Center in Internet Explorer; utilize the tabbed browsing feature in Internet Explorer; perform basic and advanced Web searches; customize Internet Explorer; utilize the zoom, save, and print features; install add-ons; play video content in the browser; explain how to set privacy and security options; add a printer; set a printer as the default; manage print jobs; explain how to install an inkjet and laser printer; demonstrate the proper use of external and integrated monitors; recognize Serial and PS/2 ports and connectors; identify USB and FireWire ports and connectors; install and enable a new device; discuss how audio devices function; install and configure input devices; discuss the functions and features of CPUs; describe memory and the various types of memory chips; monitor memory usage; discuss optical storage technology; describe USB flash drives; define hard drives and hard drive interfaces; outline the basic components of a network; discuss WAN technologies; explain how addresses are used to identify devices on a network; create wired and wireless client network connections; discuss the features of network security; recognize security threats; create a secure network; recognize safety issues and hazards in a computer environment; discuss electrostatic discharge; follow ESD safety practices; describe how to use technology in ways that save energy and reduce waste; identify proper methods of disposing of computer equipment; discuss secure environments; and perform preventative maintenance on computer hardware.