Location:
Various approved locations throughout the United States.
Dates:
August 2003 - March 2004.
Instructional delivery format:
Traditional classroom model
Learner Outcomes:
Discuss the basic concepts and components of a PC; navigate and perform MS-DOS line commands; install, operate, and maintain Microsoft Windows 9x, Microsoft Windows NT, and Windows 2000; and discuss how to maintain and troubleshoot a PC.
Instruction:
How computers are used; EMI; RFI; ESD; tools; safety methods; how system boards and power supplies function and their relation to other components within a computer; and how the BIOS, IRQs, I/O, and DMA relate to these components; explanation of the CPU; expansion bus; memory; removal, examination, and reinstallation of components; compare and contrast IDE vs. SCSI; fault tolerance; common RAID levels; alternate storage methods, including CD, Zip, PC card, and tape backup technologies; I/O ports and the variety of I/O devices available; different types of printer technologies; deploying network printers; types of scanners; function of the POST and how it can be utilized in the troubleshooting process; portable computing, including various types, power requirements; and uses of portable computers; networking concepts and models; broadband vs. baseband; cable and connector types; network topologies; common protocols; focusing on TCP/IP addressing and configuration; common network devices and relationship of each device to the OSI layer where they function; the purpose of an OS as a user interface to applications and hardware; command line vs. GUI; history of MS-DOS and Windows 3.x as a command shell to DOS; Windows 3.x vs. Windows 95; Windows 95 installation; versions; upgrade from DOS; plug and play; desktop basics; customization of desktop; boot sequence; adding device drivers; registry; safe mode; utilizing Windows 95 printing subsystem; adding programs through Control Panel; disks; utilities; managing memory; requirements for networking; install protocols and client software; errors and error messages; troubleshooting drivers and system lock-up; troubleshooting tools; understanding viruses; Windows 95 vs. Windows 98; features; hardware requirements; installing; Windows 98 DOS; system configuration utility; controlling startup; welcome screen; taskbar and start button; customizing desktop; comparison between Windows 98/NT and Windows 2000; upgrade strategies from Windows 95/98/NT to 2000; multi-boot capability and the boot process; Active Desktop; MMC; managing users and computers; registry tools; disk utilities; managing printers; backup; and Windows Scripting host; Client/Server vs. peer-to-peer; installing network software; network shares; connecting to the Internet; troubleshooting tools and tips; common errors; emergency repair disk; recovery console; installation of Windows NT; networking; boot sequence; user management; NT security; auditing; diagnostics and troubleshooting.
Credit recommendation:
In the lower division baccalaureate/associate degree category, 2 semester hours in Information Technology (4/03). NOTE: This course overlaps with Computer Support and Maintenance (092). If both courses are taken, credit is recommended for the successful completion of only one course. *NOTE: Course numbers on transcripts may reflect different prefixes depending upon where a course is offered.
