Students will be able to: wear personal protective equipment; review Material Safety Data Sheets (MSDS) and explain their requirements in handling hazardous materials; describe the importance of safety as it relates to environmental issues; identify potential hazards when working with power supplies; identify proper disposal procedures for batteries and display devices; identify and prevent electrostatic discharge (ESD) conditions; configure a computer's power management settings to maximize energy efficiency; maintain a safe work area to avoid common accidents and injuries; categorize storage devices and backup media; explain motherboard components, types, and features; categorize power supplies types and characteristics; explain the purpose and characteristics of CPUs and their features; compare and contrast memory types, characteristics, and their purpose; summarize the function and types of adapter cards; install and configure peripherals and input devices; nstall, configure, and optimize laptop components and features; and configure printers; given a scenario, install, configure, and maintain personal computer components, detect problems, troubleshoot, and repair/replace desktop and laptop computer components, diagnose and repair common printer issues; describe and explain the troubleshooting theory; explain and interpret common hardware and operating system symptoms and their causes; determine the troubleshooting methods and tools for printers; identify and interpret common laptop issues and determine the appropriate basic troubleshooting method; compare and contrast network troubleshooting and hardware/software troubleshooting and the different operating systems and their features; given a scenario, demonstrate proper use of user interfaces; explain the process and steps to install and configure an operating system; explain the basics of boot sequences, methods, and startup utilities; select the appropriate commands and options to troubleshoot and resolve problems; differentiate between various operating system directory structures; identify and use system utilities/tools and evaluate the results; evaluate and resolve common OS and software issues; discuss the administration of local users/groups, and institute local security policy; compare and contrast a network operating system (NOS) with a workstation operation system (OS); explain the function of common networking protocols, such as FTP, TCP/IP suite, DHCP, DNS, etc.; identify commonly used TCP and UDP default ports, including TCP ports; FTP-20, 21, SSH-22, TELNET-23, HTTP-80, etc.; identify address formats, including IPv6, IPv4, and MAC addressing; given a scenario, evaluate the proper use of addressing technologies and addressing schemes, including Subnetting: Classful versus classless, NET, PAT, SNAT, Public versus Private, DHCP, addressing schemes: Unicast, Multicast, Broadcast, etc.; identify common IPv4 and IPv6 routing protocols, including link state, distance vector, and hybrid protocols; explain the purpose and properties of routing, including IGP versus EGP, static versus dynamic, next hop, interpret routing tables and how they pertain to path selection; explain convergence (steady state); compare the characteristics of wireless communication standards, including 802.11 standards: speeds, distance, channels, frequency, authentication, and encryption; categorize standard cable types and their properties, including UTP, STP, coaxial, fiber: Plenum versus non-plenum properties: transmission speeds, distance, duplex, noise immunity, frequency; identify common connector types, including UTP, STP, coaxial, and fiber; identify common physical network topologies; given a scenario, differentiate and implement appropriate wiring standards, including 568A, 568B, and loopback; categorize common WAN technology types and properties; categorize common LAN technology types and Ethernet properties: CSMA/CD, broadcast, collision, bonding, speed, distance; explain common logical network topologies and their characteristics, including peer-to-peer and client/server; install components of wiring distribution, including vertical and horizontal cross-connects, verify installation and termination; install, configure, and differentiate between common network connectivity devices; identify the functions of specialized network devices, such as multilayer switch, content switch, IDS/IPS, load balancer, multifunction network devices, DNS server, bandwidth shaper, proxy server, CSU/DSU; explain the advanced features of a switch, such as PoE, spanning tree, VLAN trunking, port mirroring, port authentication, etc.; implement a basic wireless network, including client configuration, access point placement, and installation; explain, compare, and contrast the layers of the TCP/IP and OSI models; identify types of configuration management documentation, such as wiring schematics, physical and logical network diagrams, baselines, policies, procedures and configurations, regulations; Conduct network monitoring to identify performance and connectivity issues, such as packet sniffers, connectivity software, load testing, throughput testers, system logs, history logs, event logs; given a scenario, select the appropriate command line/graphical tools, interpret the output to verify functionality such as Traceroute, Ipconfig, Ifconfig, ping, arp ping, arp, Nslookup, hostname, dig, Mrt, route, Nbstat, Netstat; Explain the purpose of network scanners, such as packet sniffers, intrusion detection software, intrusion prevention software, port scanners; given a scenario, select the appropriate hardware tools, such as cable testers, protocol analyzer, certifiers, TDR, OTDR, multimeter, toner probe, butt set, punch down tool, cable stripper, snips, voltage event recorder, temperature monitor; given a scenario, implement network troubleshooting methodologies, including information gathering - identify symptoms and problems, identify the affected areas of the network; given a scenario, troubleshoot common wired and wireless connectivity issues and select an appropriate solution to include physical and logical issues; explain, compare, and contrast the function of hardware and software security devices such as network-based firewall, host-based firewall, DMZ, IDS, IPS, VPN concentrator; explain common features of a firewall, such as application layer vs. network layer, stateful vs. stateless, scanning services, content filtering, signature identification, zones; Explain issues that affect device security, such as physical security, restricting local and remote access, secure methods vs. unsecure methods: SSH, HTTPS, SNMPv3, SFTP, SCP, TELNET, HTTP, FTP, RSH, RCP, SNMPv1/2; identify common security threats and mitigation techniques; identify security features, including BIOS security, password management, locking workstations, and biometrics. Performance Component: Identify Cables and Usage (15%); Set Up a Simple LAN with Two Workstations and Hardware Installation (63%); Wireless Configuration (22%).