Students will be able to: identify professional standards and etiquette, including social media; demonstrate awareness of copyright laws, licensing, and intellectual freedoms and properties; identify characteristics of computer ethics (e.g., Internet, confidentiality, user policies, billing practices); demonstrate effective technical and professional communication skills; identify and convert between different number systems (e.g., binary, hexadecimal, decimal); identify basic computer terminology (e.g., software, hardware, networking, and security); identify basic concepts of computer programming (e.g., flow charts, general knowledge); demonstrate understanding of troubleshooting skills; Identify and apply general safety procedures; demonstrate familiarity with basic task management, prioritization, and planning; identify various technologies (e.g., processors, memory, storage, interfaces, mobile devices); demonstrate understanding of different printing technologies; exhibit knowledge of input devices (e.g., cameras, scanners, keyboards, mice); exhibit knowledge of output devices (e.g., LCD, printers, tablets, external storage, entertainment devices); display knowledge of communication devices (e.g., modem, NIC, hub, switch, router); differentiate between servers, workstations, and virtual clients; exhibit familiarity with operating systems; demonstrate familiarity with common software applications; exhibit knowledge of email software; demonstrate ability to install and maintain computer software; demonstrate proficiency with web browsing software (e.g., search engine items, HTML, Javascript, XML, plug-ins); demonstrate familiarity with utility software (e.g., defrag, chkdsk, system restore); recognize various network types and topologies; identify network protocols and LAN access methods; demonstrate familiarity with network services (e.g., VPN, video conferencing, file/printer sharing, DNS, DHCP, web services); identify data communications media (e.g., wired, wireless, and satellite); identify various Internet connectivity methods (e.g., cable modem, DSL, T1, dial-up, WiFi); exhibit knowledge of information security, passwords, firewalls, and malicious software; exhibit knowledge of secure PKI, SSL, and Web communications; and demonstrate understanding of security concepts. Performance Component:  File Management Using Windows GUI (31%), Word Processing Applications (15%), Spreadsheet Applications (19%), and Network Connectivity (35%).