Version 1 and 2: Upon successful completion of this course, students will be able to: receive and process emergency calls received from NYPD, private alarm companies, inter-bureau agencies, and outside agencies; speak to callers, extract pertinent information, validate that caller’s location exists in FDNY street file, and generate a response based on the information received from the calling party.  In addition to handling emergency calls from the public, ARDs also manage non-emergency and administrative calls, make notifications to other agencies, handle requests from other bureaus within the department; and serve as the primary back-up to other Fire Dispatch positions. ARDs will become familiar with and use equipment including: the Starfire CAD, VESTA phone, MapStar, EBS telephone, Motorola Scanner, and ERS systems.