Major topics are: the insuring agreement for first party coverage; the general provisions; the effect of the exclusions; and the policy requirements for loss adjustment. In addition to AEI produced textbook, students receive actual court decisions, which relate to the subject matter and present real-life court opinions that illustrate how courts have ruled in the past and are likely to rule in the future on important issues in claims. A proctored examination is administered for both levels of the credit recommendation. Scenario and case study-based questions, built around actual claims situations, challenge students to analyze and solve problems using applicable principles of claims law that parallel their own claim files. To broaden students' knowledge of the subject, graded exams are returned with helpful comments that provide a written explanation of why each answer is correct or incorrect. For the graduate level credit recommendation, students also prepare and submit an appropriate graduate level research project on a pre-approved topic or issue, in accordance with AEI's specific guidelines.