Upon successful completion of the learning experience, students will be able to: give specific examples of how to manage a more heterogeneous organization in terms of gender, race, ethnicity, and age; identify the stages of group development and explain the managerial responses appropriate for each stage; discuss interpersonal awareness by explaining different styles of conflict resolution and negotiation techniques; provide an example of an ethical issue pertinent to organizations today; predict how perception and attribution affect the decision-making process; and identify and explain the dimensions of organizational structure and culture and the steps of organizational change.