Students will be able to: Identify different types of computers and how individual computers relate to networks; Differentiate between operating systems and applications software; Identify the functions of computer hardware, software, and peripheral devices in the information processing cycle; Utilize Internet and network resources safely, legally, and ethically; Assess, interpret, and manipulate Internet research; Utilize templates to prepare business documents (e.g., invoices, fax cover sheets, time sheets); Create, edit, and format business correspondences and technical documents efficiently (e.g., letters, memos, agendas, minutes, press release reports, itineraries); Enhance documents with graphics; Create and format tables; Create and format forms; Generate form letters, mailing labels, and envelopes using Mail Merge; Import and export data into other applications; Create, edit, and format spreadsheets; Enhance spreadsheets with graphics; Define and demonstrate the integration of worksheet applications through pasting, linking, and embedding; Create, format, and modify charts; Create formulas and use standard functions; Create spreadsheets using range names, worksheet protection, and look-up tables; Manipulate multiple worksheets and workbooks; Import and export data into other applications; Enter data and update databases; Create databases; Query databases; Understand and develop relationships to create queries; Create reports, forms, and combo boxes; Import and export data into other applications; Create, edit, and format presentations; Enhance a presentation with advanced features; Deliver a well-planned professional business presentation; Create, edit, and format publications; Enhance a publication with advanced features; Understand design principles related to page layout; Utilize electronics communications software; Apply proper electronics communications etiquette; Use scheduling and contact management software; Build keyboarding speed and accuracy; Use copier, fax, projectors, and scanners; File and manage records and materials; Process incoming and outgoing mail; Demonstrate proper interpersonal communication skills in a diverse work environment; Package and ship materials, and verify and receive shipments; Assist with travel arrangements and event planning; Create and maintain a budget; Apply proofreader’s marks and revise text utilizing correct grammar, punctuation, and spelling in all business communications; Plan and manage office activities (e.g., meetings, workshops, travel arrangements); Describe the roles and responsibilities of an office manager; Develop time management skills by setting priorities and performing multiple tasks; Describe safety concerns in an office environment; Convert decimals, percents, and fractions to their equivalent parts; Properly maintain business checking and savings accounts; Calculate discounts and sales tax; Understand the accounting equation and classify accounts; Analyze transactions affecting assets, liabilities, and owner’s equity; Analyze transactions into debit and credit parts; Post to general ledger; Reconcile bank statements, and establish and replenish petty cash fund; Prepare worksheet and adjusting entries; Prepare balance sheet and income statement; Record adjusting and closing entries; Prepare payroll records; Prepare payroll accounting, taxes, and reports; Learn business law and business ethics vocabulary; Explain crimes often associated with business and organizations (e.g., embezzlement, extortion, computer crimes); Identify improper use of business technology and property (e.g., computers, personal digital assistants, cell phones, telephones); Explain the importance of confidentiality in the workplace; Compare types of contracts, including related accountability; Demonstrate proper electronics and telephone communications etiquette and procedures; Describe the advantages of customer service in building a loyal customer base; Describe how data is collected to improve customer service; Demonstrate the use of effective face-to-face communication with customers; Identify the ways a customer service representative can develop a rapport with customers. Performance Component: Identification of Account Balances (5%), Journal Entries (10%), Spreadsheet (42%), Banking (9%), Table Creation (19%), Presentation (15%)